Field Operations Technician

New Orleans LA

Description

General Overview The Field Operations Technician works in the Design & Install Department to execute on new property installations in their local market and satellite geographies. This is an on-site field based position. The Field Operations Technician is responsible for executing all operations, labor management, process design, and logistics related to new property installations in collaboration with design. While not actively working on a new property install, Field Operations Technicians will assist with Property Management duties in their local geographies. Essential Functions Travel to project sites to complete new property installations within a predetermined budget and schedule Physically assist in new property setup and installation Coordinating and completing furniture/freight pickups Fixture installation Mounting/hanging, etc. Sourcing additional tools and supplies - as needed Oversee third party service providers (furniture assembly, hanging/mounting, general labor, etc) Stocking setup toolkits in accordance with company policy before and after installation projects Executing on property specific process design: entry, standard instructions, and contingency SOP. “Guest Ready Checklist” Placing standard orders Executing on final project punch list in collaboration with design Assist the Operations Coordinator with logistics related to new property installations: coordinating staffing/labor (contracting install associates), scheduling, travel/transport, accommodations, general logistics, etc - as needed. Work collaboratively with Property Management between new property installs Work collaboratively with Design and Install Associates to execute on Design Manager’s vision, as needed Complete and submit business expenses and billable hours in accordance with company policy Assist with other tasks and projects, as assigned Requisites A successful Field Operations Technician is a dynamic team player with a scrupulous attention to detail. The ideal candidate is goal oriented, able to work effectively on a deadline, and does not shy away from doing what it takes to “make it happen.” This role relies heavily on logistics planning, but also requires being able to think critically when things do not go according to plan. Valid driver’s license and upstanding driving record Proficient in essential tool use (experience using basic household power tools) Willing and able to travel domestically 50-75% of the time* Currently lives in, or willing to relocate to New Orleans, LA (within 90 days of starting employment) Process oriented Excellent written and verbal communication Comfortable managing and working within a team Exemplary planning, multi-tasking, and time-management skills Active learner: taking initiative comes naturally Proactive approach to problem solving (critical thinker), resourceful Experience mounting/installing mirrors, art, fixtures preferred, but not required Able to lift up to 50lbs comfortably Technologically literate: technology feels intuitive, not intimidating * Traveling commitment is up to 75% of the time during the first 90 days of employment (training period). For more information about the training period please see below. Schedule & Compensation The Field Operations Technician role is a full-time position within the Design & Install team. While the Field Operations Technician role has a travel component, the role is based out of New Orleans, LA. Compensation for this position is salaried and commensurate with experience. In addition to a base salary, Field Operations Technicians are also eligible for commission pay based on output. Benefits included as part of the compensation package. Training The first 90 days of the role will be an immersive training, mentorship, and onboarding experience. The purpose of the 90-day training period is to learn Heirloom’s proprietary installation process by participating in new property installs across multiple geographies. Field Operations Technician should expect to be traveling 75% of the time during the first 90 days of employment.* *Travel is scheduled during the work week, all travel arrangements and expenses are covered by Heirloom (outlined specifically in the travel expense policy). How to Apply Qualified applicants should submit the materials listed below to [email protected]. Resume Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience. Any additional material(s) you would like considered as part of your applica