Customer Service Representatives, Detailers, Cashier, Lube Technician

Milford CT

Description

Personal Touch Car Wash has multiple positions available! Full Time, Part Time or Seasonal Full serve car wash looking for employees to prep cars, dry cars; Lube Technicians and Detailers! College Students welcome! Career path available to those wanting to take on leadership roles. Must have a valid driver license. Come work outside this summer! True Blue Car Wash, a rapidly growing nationwide company with 40+ locations under the regional banners of Clean Freak Car Wash in the Southwest, Rainstorm Car Wash in the Midwest and Personal Touch Car Wash in the Northeast. With future growth plans to double our network over the next three years, we also aspire to move from the tenth largest player in the country to top five in that same time period. POSITION SUMMARY: The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Your job is to make the customer feel welcome and explain our wash packages to them. You’ll also help guide customer’s vehicles into our car wash tunnel. We’re a rapidly growing company with many opportunities for advancement in management and maintenance. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Responsible for greeting customers, answering questions and explaining the wash options available. • Stand at the pay stations and assist every customer that comes through the wash. • Fields customer questions and complaints when the issue is beyond the representative’s knowledge and passes them onto a manager. • Ensures that appropriate actions are taken to resolve customers’ problems and concerns. • Upkeep the condition of the car wash by performing cleaning tasks such as taking out the garbage, sweeping the lot and using a pressure washer to clean the wash bay. • Performs other duties and responsibilities as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Excellent communication skills including active listening. • Service-oriented and able to resolve customer grievances. • Proficient computer skills with the ability to learn a point of sales system. • Strong work ethic and professional attitude. EDUCATION AND EXPERIENCE: • High school diploma or equivalent or currently attending school. • Customer service experience required. Driver's License Required PHYSICAL DEMANDS: In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor conditions where temperatures can exceed 90+ degrees Fahrenheit during the summer and below zero in the winter to include all variable weather conditions. The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs. WORKING ENVIRONMENT: The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection. SUPERVISION RECEIVED: Employee must be capable of performing their responsibilities with minimal supervision. NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. True Blue Car Wash offers an excellent workplace to grow personally and professionally, and includes many comprehensive benefits such as: • Competitive Pay. Starting hourly rate of $12.00 for Customer Service Representatives; Experienced Detailers and Lube Techs based on experience • PTO Leave. • Medical, Dental, and Vision Coverage available to Full-Time employees after 60 days. • 401K plan.