We are hiring for Pet Care Concierge

2281 W Liberty St, Ann Arbor MI

Description

The Pet Services Concierge is an integral member of the Pet Resort Operations team.  The  Pet Services Concierge will support all areas of the resort. The primary responsibility of this role is to support the pet care experience and ensure our service model is being executed at all times by exhibiting a work ethic that both WOWS and DELIGHTS the pet and their parent. Pet Services is responsible for the health, safety, and comfort of our dog guests that are boarding.   The ideal candidate champion of resort cleanliness.  This role directly works in the resort space of boarding, sanitation, and maintenance.    We are currently hiring for the evening and overnight shifts.   Qualifications: Knowledge, Skills, and Abilities Knowledge • Passion for pet care. • Seeking coaching, development, performance appraisals, and advancement in the field of animal care. Skills • Interpersonal skills • Excellent oral and written communication skills • Organizational skills • Basic computer skills Abilities • Must be able to handle multiple tasks and remain flexible with assigned duties • Must be able to work well in a team environment and alone. • Demonstrates excellent time and task management • Demonstrates professional and courteous presentation with resort team and clients Work Environment/Physical Demands • Move throughout the resort for extended periods of time (up to 6-9 hours per day). • Being able to lift and move 40 lbs. • Understand and respond to team members’ and guests’ requests in a loud environment • Bend, stoop, and reach in order to handle dogs, serve customers, and clean the resort.  This position will include significant sanitation tasks. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Job Duties and Responsibilities Planning • Works cohesively with other team members to provide the best care and environment for our guests.   • Fosters a culture of positivity & flexibility within the resort team. • Works cross-functionally with all departments to ensure consistency in excellence within the client and pet care journey.   Operations • Abide by all resort operational policies and procedures. • Is a champion of resort cleanliness and safety compliance programs and responsibilities. • Ability to work flexible hours, including mornings, weekends, evenings, and holidays. Client Service/Pet Care • Demonstrates and reinforces the highest level of pet care and client service. • Is a champion of operational and safety initiatives and uses best practices. • Ensures best-in-class resort operations by providing the cleanest, safest, and most engaging pet care environment. Equal Employment Opportunity It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, genetic information, or status as a covered veteran in accordance with applicable state and local laws governing nondiscrimination in employment.