Guest Services

Gulf Shores AL

Description

Please respond with cover letter and resume for considerations ESSENTIAL FUNCTIONS: • Perform light housekeeping in units that have been cleaned but unoccupied for an extended period of time as well as occupied units that need touch up cleaning. • Receiving and responding to guest inventory requests. • Delivery of requested items to guests. • Perform Quality Assurance inspections of condos/houses after the vendor has completed housekeeping. • Data entry of work order and unit cleaning status. • Perform office duties answering the Guest Services phone calls, assisting guests with general questions and complaints, while perhaps walking the guest through procedures over the phone. • Perform light duty preventative maintenance: change light bulbs, AC Filters, etc. • Other duties as needed to insure safety and comfort of guests and staff REQUIREMENTS • Regular and consistent attendance is required. • Must comply with all company policies and procedures. • Must be able to work well with other Team Managers and Team Members. • Able to interact with our guests while maintaining a customer service attitude. • Must be able to adapt to and perform with minimal reaction when confronted with an emergency. • This position demands a self-motivated, task oriented, and an energetic individual with the ability to be flexible in design changes. • Organization of information • Able to meet timelines, follow up schedules, and multi task • Planning and organizing schedules • Persuasiveness • Adaptability • Verbal and written communication • Negotiation skills, stress tolerance and goal driven • Knowledge of relevant computer applications • Knowledge of basic business principles.