Multi-Unit Field Manager - Queens, NY - Full Time - FIELD01711-00001

New York City NY

Description

Multi-Unit Field Manager – New York City - Full-time Smarte Carte, Inc. is seeking a self-motivated individual for a full-time Field Manager position. This position will work a defined schedule at locations within an assigned area (malls, fitness clubs, and other locations with Smarte Carte vending equipment).   Hourly Rate: $28.00 +Benefits   Service Area - Queens, Brooklyn, Manhattan, Bronx, and West Nyack   Night, weekend, and holiday work may be required.   COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers, and massage chairs, as well as other passenger and guest services.Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden, and Singapore. BASIC FUNCTION Duties will include, but are not limited to, P&L Management, performing monthly collections, repairing, cleaning, and performing regular maintenance on strollers, massage chairs, and locker systems. Mechanical experience is preferred but will train the right candidate. A positive attitude and willingness to learn are the key qualifications to be successful in this position. Daily local travel required.   KEY RESPONSIBILITIES Overall responsibility for P&L, with the expectation to deliver excellent results vs. annual and strategic plans Develop and maintain strong relationships with key stakeholders Identify Key Performance Indicators with relation to maximizing flow-through within assigned route. Inspect and perform maintenance on equipment, including Strollers, Massage Chairs, and Locker Systems (where applicable). Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner. Complete and submit all necessary reports in an accurate and timely manner. Clean strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers. Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment. Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment. Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards. Assist with the installation of new locations or the upgrade of existing locations. EXPERIENCE Minimum 3 years in a customer service role Minimum 3 years of field-based product support experience (route) is preferred Some level of mechanical and diagnostic aptitude, including root-cause analysis. Smarte Carte has a comprehensive training program, which includes repair training on all equipment. Demonstrate strong business acumen as defined by a proven track record of success in an operational environment   PERSONAL CHARACTERISTICS Possess strategic planning and thinking skills, business acumen and value chain mind set Ability to forge solid relationships with external constituents e.g., customers, facility management, etc. and manage across a wide range of capabilities and personalities. Excellent verbal and written communication skills. Organized and able to manage multiple priorities effectively. LEADERSHIP CHARACTERISTICS The successful candidate will be high-energy, creative, and a resourceful self-starter who demonstrates leadership. This position requires a commitment to excellence. The successful candidate must be hands-on and possess a combination of strategic thinking and foresight that leads to results.The successful candidate should demonstrate the following competencies: Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators. Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner. Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented. Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills. Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally. Ethics: Highest level of professional integrity and honesty as well as personal credibility.   EDUCATION Technical Degree or similar preferred, but not required   LICENSES & CERTIFICATIONS Driver's license required   BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.ExperienceRequiredMechanical and diagnostic aptitude, however training is availableMinimum 3 years of Customer Service experienceMinimum 3 years of field based product support experience (route) is preferredEducationPreferredAssociates or better in Electronics TechnologyLicenses & CertificationsRequiredDrivers LicenseSkillsRequiredTroubleshootingTime ManagementPrioritizingCustomer ServiceCommunicationBehaviorsRequiredEnthusiastic: Shows intense and eager enjoyment and interestDedicated: Devoted to a task or purpose with loyalty or integrityDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellTeam Player: Works well as a member of a groupMotivationsRequiredSelf-Starter: Inspired to perform without outside help