Automotive Parts Advisor

East Petersburg PA

Description

Mercedes-Benz of Lancaster is a premier Mercedes Benz automotive dealership and service facility located outside of East Petersburg, PA in a new modern state of the art facility. Our dealership has been around for over 50 years and is an organization where our staff is committed to providing an uncompromising, unparalleled, service experience. Through our foundational values, we will provide the finest personal service while exceeding expectations. We pride ourselves in constantly providing customer satisfaction that meets and exceeds our customers' expectations. We are currently recruiting for a full time Parts Advisor. Summary: The Parts advisor is responsible for assisting and selling parts to all customers, over the counter, through the service department or on the telephone. Job Duties Include: Assists all customers in selecting required parts in a friendly, professional, and efficient manner. Works with service advisors, technicians and external customers to build accurate price quotes. Answers phone calls, provides price quotes and other information. Refers to parts manuals (both hard copy and electronic) to identify the right part(s) for the make, model and year of vehicles being serviced. Handles parts payment collection and makes sure all parts are billed correctly through the service department. Assists with daily inventory, receiving, stocking and shipping. Tracks all incoming and outgoing parts for the dealership. Pulls and fills orders from stock. Locates available parts when the dealership is out of stock. Follows up on back-ordered parts. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Notifies the service advisor or the customer when special ordered parts have been received. Sets up orders for daily delivery, or pick-up. Delivers parts when needed. Maintains a professional appearance. Keeps work area clean. Other duties as assigned. Qualifications: High school diploma or equivalent required Broad scope of automotive mechanical/electrical knowledge preferred Working knowledge of computers and Microsoft software products Proficient using inventory software, order processing systems & internet, Ability to manage priorities and workflow Ability to work independently with minimal supervision. Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Ability to understand and follow written and verbal instructions. Knowledge of the English language, spelling, grammar, punctuation and numbering systems Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees Knowledge of basic math Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Valid driver’s license and good driving record Successfully pass a pre-employment drug screen, motor vehicle and background check Hours: Monday thru Friday 7:30AM to 5:00PM. In rotation for Saturday mornings. We Offer great benefits for our employees which include: Different medical plans to choose from. Dental insurance Vision insurance Short Term Disability Life Insurance Buy-up insurances available including disability, life, cancer and accident 401k retirement plan Paid time off (depending on the position – starts 90 days after employment) Bereavement, Jury Duty and Holiday pay Employee discounts on sales, service and parts Our Dealership values health & safety as a whole As the COVID-19 pandemic continues to impact the world, it is our responsibility to help keep our employees and customers healthy and safe. We follow and go beyond the recommended CDC workplace guidelines including: Personal protective equipment provided or required Plastic shields at work area Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place To apply click the following link: