Description
Job Summary: The Dispatcher/Office Manager will be responsible for coordinating schedules for a Local Moving and Storage Company. Main duties will include taking, shipping, scheduling moves and effectively communicating with customers, drivers, and the sales team.
Responsibilities:
*Responsible for efficient and timely delivery of materials based on customer demand.
*Reviewing orders and order changes from customer service and sales representatives.
*Scheduling crews for residential and commercial moves, and storage clients moving in and out of storage.
*Coordinating with drivers, customers, and sales representatives.
*Coordinate special jobs with quality control, service, scheduling, and operations.
*Assisting with resolution of customers delivery issues and customers complaints.
Education: High school diploma/GED
Requirements/Qualifications:
*Dispatch experience in Logistics, Storage, Moving Industries.
*Knowledge of or willingness to learn and compliance with Department of Transportation Regulations directly affecting our drivers.
*Ability to communicate (both verbal and written) and interact positively with fairly with customers (internal and external), vendors and contractors.
*Customer service.
*Proficient with computer systems (i.e. Microsoft products (especially Excel), Dispatch systems).
Position Characteristics:
Team Player
Results oriented
Effective communicator
Work effectively under pressure
Ability to multi-task
Attention to detail
Able to set priorities
Keywords; moving, storage, dispatch, dispatcher, dispatching, customer service, customer support, sales, scheduling, mover, movers.
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