Dispatcher / Operations Manager

Scottsdale AZ

Description

Local moving and storage company seeking an Dispatcher/Operations Manager in Phoenix, AZ. The Dispatcher/Operations Manager will oversee operations, customer service, dispatching, warehouse and office activities. They will help manage and oversee Crews, processes and systems; making sure productivity targets are met and maintain security; will ensure workplace health and safety requirements are being met. Responsibilities: *Responsible for efficient and timely delivery of materials based on customer demand. *Reviewing orders and order changes from customer service and sales representatives. *Scheduling crews for residential and commercial moves, and storage clients moving in and out of storage. *Coordinating with drivers, customers, and sales representatives. *Coordinate special jobs with quality control, service, scheduling, and operations. *Assisting with resolution of customers delivery issues and customers complaints. Education: High school diploma/GED Requirements/Qualifications: *Dispatch experience in Logistics, Storage, Moving Industries. *Knowledge of or willingness to learn and compliance with Department of Transportation Regulations directly affecting our drivers. *Ability to communicate (both verbal and written) and interact positively with fairly with customers (internal and external), vendors and contractors. *Customer service. *Proficient with computer systems (i.e. Microsoft products (especially Excel), Dispatch systems). Position Characteristics: Team Player Results oriented Effective communicator Work effectively under pressure Ability to multi-task Attention to detail Able to set priorities Ability to pass background check Keywords; moving, storage, dispatch, dispatcher, dispatching, customer service, customer support, sales, scheduling, mover, movers.