Customer Support Specialist

Chicago IL

Description

5 Star Appliance Repair is looking for a Customer Support Specialist to join our team! Who we are: We are a fast-growing nationwide Home Services Company. We provide various home services for residential and commercial property. With the get-the-job done attitude in mind, our highly skilled, licensed technicians resolve our customers' issues in a timely manner and with maximum efficiency. With the business growing it is imperative that we get the right people into the business to help us drive forward. This role is a key element in the customer journey. The position requires you to work as a part of a team, responsible for delivering friendly and informative support through phone, online conferencing and emails. Your key responsibilities will be: - Build trusted customer relationships through open communication - Making sure that issues our customers face with are solved in a proper and timely manner - Building and promoting a positive customer service image - Clarifying and register complaints and find the best solutions to solve them - Support our customers for home comfort needs in Appliance Repair - Supporting colleagues in the team, providing professional back-ups, sharing information and know-how What we expect from you: - Customer Support experience - Familiarity with CRM systems and practices - Familiarity with Google Chrome and GSuite is a must You must have good skills in active listening, grammar, spelling, and typing speed Personal qualities: - Problem-solving and open minded - Flexibility and ability to adapt to change - Good listening and communication skills - Ability to make decisions quickly - Ability to work effectively in a fast-paced changing environment