Sales Desk Lead - $18.75

1680 W Mission Blvd, Pomona CA

Description

*** Please apply online at for Contractors’ Warehouse*** We are looking to fill this role as soon as possible and offer paid time off, medical, dental, vision, 401k matching, an employee recognition program which allows you to win cash prizes, tuition reimbursement, and many more benefits! Advancement Opportunities Available! Previously known as HD Supply - Construction & Industrial and now know as White Cap Supply Holdings, LLC ("White Cap"), White Cap is made up of four distinct businesses called White Cap, Contractors' Warehouse, Brafasco, and most recently Construction Supply Group. • CONTRACTORS WAREHOUSE (formerly known as Home Improvement Solutions) offers remodeling and construction supplies to contractors and trade professionals through local retail outlets. White Cap has over 400 locations across 46 US States and 8 Canadian Provinces. Approximately 7,400 associates provide support for more than 230,000 customers. In addition to value-add services, White Cap offers a portfolio of 400,000 SKUs that include concrete accessories and chemicals, engineered materials and fastening systems, steel products, tools and equipment, building envelope, safety and consumables, and wood products. Job Description & Qualifications Job Summary Responsible for leading a team that generates new sales opportunities via phone, email or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, written, and faxed correspondence. Major Tasks, Responsibilities, and Key Accountabilities • Oversees a team that prospects for new sales opportunities. Monitors the generation of leads via outbound calling and e-mail. • Provides product pricing by consulting the price matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain product while maintaining target margin goals. • Procures and maintains inventory. Monitors to ensure proper inventory turns. • Trains and assists Inside Sales staff. • Ensures timely shipment of materials and customer satisfaction. • Oversees the resolution of customer service issues. Tracks open sales orders. Nature and Scope • Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates. • Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process. • Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates. Work Environment • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. • Typically requires overnight travel less than 10% of the time. Education and Experience • Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility. Preferred Qualifications & Job Specific Details Preferred Qualifications • 2-5 years experience selling in an inside sales environment and demonstrated success working with customers. • Experience with inventory sales. • Degree preferred.