Bilingual Installation Coordinator Position Available

Novi MI

Description

ABOUT THE TEAM The Installation group works diligently to ensure that lifesaving equipment is installed in our members’ homes timely. They work closely with other departments at Best Buy Health (Logistics, Care, Tech Support, Recovery) in addition to working with outside vendors in a collaborative effort to keep our members safe. Their main responsibilities include the remote support of scheduling and performing installations. ABOUT THE JOB The Installation Coordinator works closely with our members to get nationwide installations of medical equipment scheduled. The Installation Coordinator is assigned a region and works closely with supply chain and Geek Squad within their region to ensure that work orders are being completed in a timely manner. This role works closely with other teams internally. RESPONSIBILITIES Route all orders off the Default report timely Communicate with Case Managers and members Communicate with Geek Squad installers via HCRM Ensure that all work orders are completed timely, adhering to payor SLA’s Handle escalated installation/service concerns timely Document and resolve the Geek Squad updates daily Complete all assigned scheduling calls daily Manage assigned region using the installation metrics Cover inbound phone calls for the team Other duties as assigned QUALIFICATIONS Education: High school diploma or GED required Experience: Minimum 2 years customer service experience Experience in a technical or product focused position preferred Knowledge/Skills/Abilities: Knowledge of Microsoft Office Suite including Word, Excel, Outlook, Power Point Excellent verbal and written communication skills Personal Attributes: Strong sense of urgency Flexibility in work duties and work schedules Ability to handle multiple tasks and maintain high level of organization Ability to maintain composure in stressful situations Strong work ethic with proven dependability What are you waiting for? Apply now: