PATIENT SERVICE REPRESENTATIVE

77-6399 Nalani Street, Holualoa HI

Description

At the Bennett Eye Institute we consider it a privilege to be entrusted with our patients care. Our mission is to help our patients enjoy life to the fullest by protecting, preserving and restoring the most precious gift-the gift of sight. We offer an extensive offering of medical and surgical treatments so that we can better serve our patients. We evaluate patients individual needs and determine the appropriate treatment method that most ensures their ability to see. Our services include: bladeless laser cataract surgery, advanced technology intraocular lenses, retina eye care, and laser treatments for glaucoma, diabetic eye care, allergy testing, eye exams and much more. At Bennett Eye Institute, we know how important having great vision is, and we want that for every patient that walks through our doors. We are searching for a patient focused, skilled and energetic Patient Services Representative who thrives in a fast paced and learning environment for our Kona office! This is your opportunity to join one of the areas most recognized leaders in ophthalmology. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor. A Patient Services Representative is responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and handling both in and out bound phone calls as well as computer input. If you don't have all the skills listed below, don't be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think. So please apply. Responsibilities: • Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax. • Follow all procedures for complete and accurate check in and check out of patients. • Schedule return appointments and set up reminder notifications. • Collects patient data involving medical, demographic and insurance information including all co-payments for service. • Identify, research and resolve all customer requests. Qualifications: • Must have the ability to establish confidence and trust with patients. • Must have the ability to remain calm and professional under pressure or stress. • Have the ability to provide excellent customer service, communication, telephone and grammar skills. • Must have an empathetic and compassionate manner. • Prefer one or more years experience working in a medical position where patient contact was required. • Knowledge of insurance plans is helpful. • Basic computer knowledge of Microsoft Office required. • Ability to perform as part of a team as well as work independently. In Turn We Will Provide: • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability. • Company paid life insurance. • Paid holidays and generous paid time off. • Clear career ladder opportunities. If interested, please submit a cover letter and resume today!