Description
Servers are responsible for delivering the OTG guest experience. Educating, making recommendations based on guest preferences, taking orders, up-selling special items, and maintaining a clean and sanitized area are steps to deliver the experience. To be successful in this role, a server should enjoy working with others as exhibited through great guest experiences and be motivated to keep the area/restaurant cleaned and stocked.
Responsibilities:
• Greet guests quickly and pleasantly, with a smile
• Delivering beverages and menus promptly
• Educate guests on menu items and wine and beer selections; make recommendations to guests upon request; communicating all daily food and drink specials
• Assisting guests in entering all orders into the iPad/computer system
•Preparing hot and cold drinks and mixed non-alcoholic drinks
• Demonstrating appropriate wine service techniques
• Follow OTG cash handling and cash register policies and procedures
• Keep a spotless working environment through regular cleaning and sanitizing
• Assisting other servers as needed and clearing tables
• Assist in the training and development of new employees
• Monitor and report intoxicated guests to MOD
• Communicate any product runouts, equipment issues, or quality of service problems to the MOD immediately
• Other duties as assigned.
Discussion
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