Service Technician Needed

7132 Brice Knoll Lane, Charlotte NC

Description

Pella® Windows & Doors of North Carolina is dedicated to making your window and door projects a worry-free experience. We offer the entire Pella window and door line of products--providing homeowners, contractors, architects and engineers innovative solutions and customer satisfaction since 1925. Pella Windows and Doors of North Carolina is looking for a Field Technician to join our Charlotte team! This position is responsible for servicing our Pella products in area homes while providing exceptional customer experience. Successful Field Technician candidate have a desire to learn and a positive outlook to turn challenges into opportunities. Construction experience is a plus. SUMMARY: Service Technicians are responsible for repairs and adjustments to windows, doors and other Pella products while ensuring excellent customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens. - Also responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork. - Awareness of service-related issues and the administration is a critical backbone to the support function of this position. - Responsible for preparation and clean up of work area with careful attention to courtesy toward the homeowner's belongings and surroundings. - Additional duties as specified by management. - Ensuring quality customer service. - Responsible for driving a company vehicle. - Responsible for reporting any maintenance needed for the company vehicle. - Responsible for keeping company vehicle neat and clean. QUALIFICATIONS: - Knowledge of residential construction and the ability to use hand tools is desired. - Must be able to work from ladders and scaffolding and work well unsupervised. - Candidates need to be neat in appearance, a good listener, a problem solver and personable with good communication skills for direct customer contact. - Qualified candidates will be highly dependable. - Computer experience preferred. EDUCATION/EXPERIENCE: - Qualified candidates will possess 1-2 years of related education/experience, particularly in the area of building materials or construction. - High School graduate required; some college preferred. CERTIFICATES, LICENSES, REGISTRATIONS: - A valid driver's license and clean driving record is required. Benefits Include: - Competitive Compensation - 401k - Profit Sharing - Insurance (Medical, Dental and Vision) - Paid Holidays - Vacation/PTO Please Apply at: