Guest Services Associate - Front Desk

1615 Tynecastle Hwy, Banner Elk NC

Description

We are looking for a pleasant Front Desk Associate to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the hotel for all visitors and will be responsible for one of the first impressions we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. You should be knowledgeable about the area and be able to give directions and recommendations as needed. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities: Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Use the Property Management System to make reservations and check guests in and out Answer all incoming calls and properly handle them Check, sort and forward emails Monitor office supplies and restock as necessary Concierge duties including making suggestions of places to go and things to do and giving accurate directions. Requirements: Proven experience as front desk representative, agent or relevant position or have the willingness to learn. Familiarity with office machines (e.g. fax, printer etc.) Proficient in English (oral and written) Knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation COVID 19 Considerations - Plexi-Glass Shield covering entire Front Desk Area, Face Masks provided complimentary and required to be worn by all employees and guest. Gloves and Hand Sanitizer are also provided.