Returns Associate

Shelton CT

Description

The position will report to our Distribution Center Manager. Summary: Perform an array of functions that may include picking/packing with a special focus on processing returns from customers (Opticians) Essential duties and responsibilities Returns · Open incoming returns. Sort returns by reason (Defectives) · Clean good frames prior to credit processing · Clean larger returns from Key Accounts · Determinate if the customer is eligible for a refund. Process returns in our system based on our policy. · Refurbish and put the product back to stock (In the system and physically) · Occasionally communicate with our sales team Picking/Packing · Prepares orders by pulling materials from picking list · Confirm orders by scanning individual items · Pack orders based on bill of material specified on picking list (Packaging) Work Ethic · Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat; Sweep · Wear the proper safety equipment · Team player Qualification requirements · High School diploma or equivalent preferred · 3-5 yrs previous warehouse experience preferred · Good communication, organizational, time management Dependable and Reliable · General understanding of the warehouse and footprint · Proficiency in Microsoft Excel, Word and Outlook is required. · Experience with SAP is a plus. · Excellent oral and written communication skills are essential.