Hotel Maintenance Engineer

1950 Glades Rd, Boca Raton FL

Description

Job Description General Summary The Maintenance Engineer will be responsible primarily for general maintenance and repairs in guest rooms, guest suites, meeting spaces and common areas of the hotel/property. Guest room, suite and public area entry-level preventative maintenance are included. The Maintenance Engineer will have the ability to perform repairs on mechanical, electrical, plumbing, kitchen and laundry equipment. Minimum 1 year of experience in maintenance engineering to be considered for the position. Primary / Key Essential Functions and Responsibilities Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant and grounds. Responds to engineering and maintenance concerns. Preforms and/or monitors maintenance and preventative maintenance projects. Responds to all building related safety concerns. Maintains departmental compliance with hotel maintenance procedures. Supports hotel departmental maintenance programs and executes daily weekly and monthly checklists. Assists in the supervision of temporary maintenance associates. Assist management in specifying proper supplies and equipment for operations. Responds and resolves guest related concerns. Maintain the guest rooms, public space and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry; plumbing; electrical; air conditioning; painting; wall covering and tiling to ensure an attractive and well-maintained hotel. Knowledgeable of basic hand/power tool operation. Clean and maintain pool and spa area Answering and responding to internal and external calls. Communicate clearly to customers and coworkers within the department and other departments. Respond to guest inquiries and requests utilizing Hello Shift software. Provide information and demonstrate knowledge of all hotel facilities and services. Review daily arrivals, guest history and any past issues. VIP Guest Status – follow VIP preparation protocol. Report all unsafe conditions immediately. Keep work area clean and organized. Complies with all policies and procedures set forth by the Wyndham Hotel Boca Raton Handbook. Other duties and responsibilities as assigned. The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description Education and/or Experience and Qualifications Minimum Education: High School diploma or GED Minimum Experience: Two (2) years of maintenance engineering required. One (1) year of customer service experience and/or training in a hospitality environment. Knowledge, Skills and Abilities Previous construction and/or hotel maintenance department experience. Minimum of 6 months experience in a similar capacity. Basic understanding of HVAC, electrical, plumbing and carpentry concepts. Capable of working in a standing position for long periods of time (up to 5 hours) Able to respond to emergencies with not physically at the job site. Ability to satisfactorily communicate in English with guests, management, co-workers and vendors. Ability to work a variety of varying schedules. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Expected to have excellent problem-solving skills by listening and promptly responding to requests/complaints with appropriate action Ability to accurately compute and manipulate mathematical calculations. Expected to interact positively with other employees of all levels Expected to exhibit adaptability, flexibility, self-control and maturity in work and behavior Expected to recognize situations that require notification of a manager Expected to communicate effectively both verbally and in writing in the English language. Expected to effectively present information and respond to questions from leadership Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. Ability to grasp, bend and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry packages, boxes and luggage. Punctuality and regular and reliable attendance. Expected to have the ability to remain calm and alert especially during emergency situations and heavy hotel activity Honesty and Integrity. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must be able to lift and/or move up to 75-100 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to outside weather conditions.