Service Appointment Coordinator

8801 E Sprauge Ave, Spokane WA

Description

Would you like to work for an amazing, fun company that appreciates you? Then Spokane Hyundai is just the place for you! Our Service Department is seeking a hardworking person with a great attitude to join our team. Service Appointment Coordinators play a vital role in our customer service. As a part of our team, you will be handling inbound and outbound customer calls, reviewing their vehicle history, making recommendations, and scheduling appointments. TASKS: Answer incoming customer calls to book service appointments Check and respond to service appointment emails and texts Make outgoing calls to existing customers with service recommendations Generate service reminder letters, emails, and texts Place outgoing Customer Satisfaction calls and emails Call customers regarding specials and seasonal services Call and schedule "first-time" maintenance calls Assist in the organization of next-day appointments Send OPT-IN and update customer details with each call Maximize appointment setting, customer service, and profitability Effectively obtain new customers to raise customer service index (CSI) to achieve or exceed dealership standards Resolve customer complaints in a timely and professional manner Spokane Hyundai Pay Plan Service Appointment Coordinators receive an hourly rate and are eligible for a bonus based on their achievements. Job Qualifications High School diploma or equivalent Desirable: 1+years of sales experience Good organization skills Professional communication skills Detail-oriented Positive Attitude Hard-working and Self-Motivated Maintain valid driver's license and MVR within company policy requirements Perform other duties as required. COVID-19 precautions Remote interview process Personal protective equipment provided or required Plastic shield at work stations Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place