OVERNIGHT SAFETY & SECURITY - Full Time - Westin Portland Haborview

157 High St, Portland ME

Description

The Overnight Safety & Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. QUALIFICATIONS: • High School diploma or equivalent and/or experience in a hotel or a related field preferred • Certificate of Completion in Safety and Security Training (must comply with State requirements) • CPR First Aid and Heimlich maneuver Certified. • High School diploma or equivalent and/or experience in a hotel or a related field preferred • Certificate of Completion in Safety and Security Training (must comply with State requirements) • CPR First Aid and Heimlich maneuver Certified. RESPONSIBILITIES: • Approach all encounters with guests and employees in a friendly service oriented manner. • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards) • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. • Maintain radio contact with the Front Desk/Night Auditor at all times. • Use proper two-way radio etiquette at all times when communicating with other employees. • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. • Maintain and review daily activity log. • Maintain confidentiality with respect to guest and employee incidents. • Hold briefing with Guest Services staff both at the beginning and end of shift. • Check I.D. of visitors/employees as necessary. • Open secured areas for authorized personnel. • Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.). • Check lights and door locks. Investigate auto accidents/theft. • Respond to complaints. • Assist guests to their rooms or help guests enter their rooms. • Conduct room theft investigations. • Assist during medical emergencies. • Investigate assault complaints. • Assist outside agencies as necessary. • Provide escort. • Respond to employee altercations. • Assist with intoxicated guests. • Respond to security alarms. • Be knowledgeable about hotel and guestroom locking systems. • Monitor TV cameras (CCTV) (if applicable). • Challenge suspicious persons. • Check safety hazards. Make rounds. • Administer First Aid/C.P.R as necessary. • Administer Heimlich maneuver to choking victims. • Complete Incident/Accident Reports in a clear and concise manner. • Answer phone and dispatch. • Work special functions as requested. • Receive deliveries. • Deliver requested items to guest rooms. • Make wake-up calls. • Pick up items left on property (during rounds). • Assist with van runs as requested. • Assist Front Desk with Express Check-outs and newspaper delivery. • Handle items for Lost and Found according to the standards. • Attend meetings as required. • Other duties as required. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: • Medical, Dental, and Vision Coverage • Short-Term and Long-Term Disability Income • Term Life and AD&D Insurance • Paid Time Off • Employee Assistance Program • 401k Retirement Plan