Client Solutions Analyst - Work From Home

Miami FL

Description

Essential Job Functions • Investigate and research problems thereby ensuring proper corrective action is taken • Quickly handle client inquiries and resolve any issues, including discrepancies in invoices • Adhere to follow-up procedures for job assignments in progress • Set-up new client accounts via the company portal • Direct, coach, and prepare new clients to use portal features • Complete front-end processing for settled cases • Perform transcript/video status checks • Field incoming inquiries from clients around price quotes for jobs which have already been performed • Work with other departments as needed to swiftly resolve issues and/or requests • Work efficiently and suggest improvements to workflow process • Express genuine interest and retain knowledge of the type of legal services offered • Perform other duties as assigned by management Requirements • High school diploma or equivalent required; Associate degree preferred • 3 or more years as a customer service or solutions specialist • Great attention to detail and strong listening skills • Excellent communication and problem-solving skills • Cheerful with a desire to help people • Professional email and phone etiquette • Industry experience preferred but not required • Prior administrative/office experience a plus