Database Administrator

S. 96th S. near 8th St, Seattle WA

Description

Who We Are: Food Lifeline believes that hunger doesn’t have to happen, and our mission is to feed people experiencing hunger today and work to end hunger for tomorrow. We’re currently hiring a Database Administrator to support our development team. Who You Are: You want to be a part of ending hunger and addressing food insecurity in our community by using your talents to maintain data systems in support of that effort? You are a highly skilled an organized data technician that enjoys collaboration and supporting a dynamic team. You are a good listener and take social justice seriously. You are ready to play a critical role in our Development department by maintaining the data base and facilitating best practices around the use of our Development team’s software systems. Ready to Apply? To join our team as a Database Administrator, please read the full job description and apply online or at our webpage under the about us section. Complete applications must include a resume and cover letter and this posting will remain open until filled. We are proud to be an equal opportunity employer and seek to bring our values of diversity and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from candidates who can contribute to the diversity of our organization and who have lived experience of inequity and connections to marginalized communities. General Position Summary: The Database Administrator is responsible for the overall management and oversight of Food Lifeline’s constituent relationship database Raiser’s Edge and related systems such as VolunteerHub, Greater Giving, MailChimp, Crowdrise, etc. This position ensures that systems related to the fundraising department are properly used and maintained, and that accuracy and utility of Food Lifeline’s mission-critical data is secure. This position plays a critical role to facilitate ideas, cooperation and best practices around the software systems used by the Development department along with supporting the rest of the organization in best practices around their use. Essential Functions/Major Responsibilities: • Ensure integrity of the data by performing and/or overseeing all database administration functions, including but not limited to: • Database maintenance, security set-up (in partnership with the IT department), quality control audits. • Performing weekly and as-needed imports and exports of gift and constituent data from RE and related systems, such as VolunteerHub, Greater Giving, Crowdrise, Salsa, Mailchimp, Outlook, etc. • Performing complex import/export, reporting functions, and data/gift entry when needed. • Facilitating pledge reminders and related reports. • Working with the Development Assistant to ensure biographical, financial, and other data, including financial donations, pledges, in-kind gifts, events, and stewardship/cultivation activities are accurately recorded in constituent record. • Maintaining database structure including attributes, code tables, business rules, campaign/fund/appeal records, and all other setup functions in collaboration with key decision makers. • Accomplishing tracking and acknowledgment of matching gifts and workplace donations. • Accomplishing batch review and validation process for all gifts, including monthly reconciliation with the Finance Department. • Collaborate with members of the development team to analyze and implement database needs of the department. Reconciles gift data with financial statements and distributes monthly Contributed · Revenue Forecast report. • Provides training and consultation to staff in use of basic system functionality for their area of responsibility. • Maintains policies and procedures that document Food Lifeline’s specific use of the Raiser’s Edge database; collaborates with subject matter experts to develop new policies and procedures and develops other user tools as helpful. • Works with Senior Manager of Donor Engagement to execute global changes, importing, and other global database functions; uses functions available in administration. • Serves as one of the primary contacts, along with the Senior Manager of Donor Engagement, as point person with Finance, and other platforms and software vendors (e.g., Greater Giving and Click & Pledge). • Work with the Senior Manager of Donor Engagement to produce all mail and email lists for fundraising activities including but not limited to direct mail, telemarketing, major gifts, capital, and events. • Trains and orients new users to donor database systems and collaborate with IT team to provide user access and accounts as needed and removes user access for all departing users. • Provide input on improving processes as needed for the Development department. Secondary Functions: • Staff lead for data management and funds processing for special events as needed. • Demonstrates a daily commitment to the mission and values of Food Lifeline. • Attends and participates in meetings and committees as required. • Participates in other projects and performs other duties as necessary. • Other duties as assigned by supervisor. • Stays informed of existing and evolving industry standards, practices, and technologies, participate in local user groups, attends conferences, and maintains a broad awareness of trends in management of Development data systems. • Support prospect research of the development team through Target Analytics Job Scope: • Has recurring work situations with occasional variations from the norm. • Manages a high degree of work complexity. • Performs work independently with minimal supervision. • Decisions are made within Food Lifeline policy constraints. Contributes to the development of processes and procedures that guide the work of others. • Makes budgetary recommendations for systems and technologies. • Responsibility for planning: Makes long-range operational and strategic planning recommendations for department/functional area. Supervisory Responsibility: No staffing or supervisory responsibilities. Interpersonal Contacts: • Internal 80% • External 20% • In person 45% • Telephone 10% E-mail 45% Contact is primarily internal and may contain confidential content. Specific Job Skills: • Expert level understanding of Raiser’s Edge, and expert understanding other Development systems such as gift processing and mass email systems. • Ability to comfortably track tasks and prioritize work when task lists exceed available resources. Meets deadlines without supervision, and/or communicates regarding changing expectations prior to deadlines. • Active analytical and problem-solving skills, with an innate curiosity and desire to resolve difficult questions. • Must be proficient in Microsoft Excel, including intermediate skill with pivot tables, and with Microsoft Word mail merge capabilities. • Skilled with database queries, exports, imports and data manipulation. • Ability to read, write, and communicate effectively in English. • Ability to apply concepts of basic math: addition, subtraction, multiplication, division, and percentages. • Ability to work independently. • Reliably develops positive and professional working relationships with peers. Education and/or Experience: Minimum of one year of experience in database administration, preferably in donor databases in a non-profit setting. Knowledge of Raiser’s Edge and Blackbaud products is highly desirable. Report writing experience and Excel skills are required An equivalent combination of other education and/or training and/or experience may be substituted for identified education and experience. This position: • Has regular and recurring work situations. • A moderate level of work complexity. • Operates from established and well-known procedures. • Performs work under moderate supervision. • Decisions are made within prescribed operating guidelines and procedures. • Budgetary accountability – no responsibility developing or managing of budgets. • Management of capital assets – no control over capital assets. • Responsibility for planning. Informally involved in operational planning for department/functional area. • Advanced skills in database development, administration, and maintenance • Ability to run advanced and complex queries and reports • Ability to understand application architecture and its impact on database implementation and use • Ability to understand, analyze, and manipulate data • Ability to design and document process, procedures, and policies • Ability to train others on process and procedures • Ability to prioritize work in a multi-tasked environment • Strong verbal and written communication skills Job Conditions: Work is performed in an office setting with adequate lighting, heating and ventilation. Position requires patience and tact while managing multiple tasks and interacting with a variety of people. Occasional overtime related to special events or seasonal activities. Physical Demands: Position requires extensive keyboarding with repetitive wrist and hand movements and prolonged periods of sitting. Frequent talking and listening including phone conversations. Requires extended periods of sitting and use of desktop computer terminal.