Reservations and Guest Experience Specialist

Bend OR

Description

Arrived, a vacation rental business, is looking for a reservations and guest experience specialist to join our Bend team. We are looking for someone with the following skills that can help us deliver excellent guest service. Skills/Background: • Experience in the travel industry, reservations, hospitality, sales and marketing are a plus but not required. • Technology proficiency. • Ability to demonstrate an above-and-beyond ethic of service while maintaining company policies and procedures • Ability to communicate in a positive, professional manner over the phone, email, text and chat with proper grammar and spelling • Friendly and outgoing personality with a willingness to adapt to change • Availability to work weekdays, evenings, holidays and weekends. Schedule may vary. Part or Full Time. Primary Tasks: • Respond to in-house and past guests, via phone, email, text and instant messaging • Ensure all reservations related integrations between our company’s software and other software that we use, are working seamlessly, as well as implementing new technology as needed • Perform all other reservation functions including communicating with operations team to ensure check-ins and in-house guests are assisted in a timely manner • Resolve guest concerns in a positive manner • Communicate with in-house guests to ensure their needs are being met • Collect and process payments for reservations. • Foster creative ideas to encourage “happy guests” • On occasion, interact with homeowners either over the phone or through email who may have questions about a reservation, statement or other concerns Job Type: Part-time Pay: $17.00 - $20.00 per hour TO APPLY: PLEASE REPLY VIA EMAIL AND INCLUDE YOUR RESUME. INQUIRIES/APPLICATIONS THAT DO NOT INCLUDE A RESUME WILL NOT BE CONSIDERED FOR THIS POSITION