City Of Phoenix Impacted City Services Update

Phoenix AZ

23 April, 2021

6:34 AM

Description

Press release from the City of Phoenix: April 22, 2021 Emergency Management & Homeland SecurityEM & H City of Phoenix Impacted City Services Update April 22, 2021 9:30 AM Read this page in Spanish. Lea esta página en español (PDF) Use Translate button to read in another language Related: Find information related to the COVID-19 virus and City of Phoenix, including testing, resources, and city impacts. Visit the information page. City Services and Facilities Currently Closed or Impacted Residents with questions about city services and programs affected by Coronavirus precautionary measures can call (602) 262-3111 or e-mail [email protected]. Alarms Detail – No walk-in customers accepted. Call (602) 534-0322 for questions about false alarm or permit inquires and payments. Read detailed Alarm impacted services statementARIZONA@WORK City of Phoenix Job Centers – Shifting to an appointment only model for City services.Convention Center – All events at the Phoenix Convention Center and Venues (Orpheum Theatre and Symphony Hall) have been postponed or rescheduled through May 10. Visit your conference or event organizer's website for event updates and rescheduled dates. No in-person or phone sales are being taken at the the Phoenix Convention Center Ticket Office at this time. Read detailed Convention Center impacted services statement City Council Meetings – City Council meetings are currently being held audience-free. Meetings can be streamed online and residents can provide comments via e-mail or phone.City Hall – Services by appointment onlyCity of Phoenix Retirees – The Phoenix Nationwide office is currently closed, in response to the Coronavirus (COVID-19) health crisis. Customers can schedule a phone appointment to avoid long hold times. Nationwide recommends retirees contact their local retirement representative to address concerns or changes to their investment plan Community Meetings - Community meetings and outreach events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time.Education Programs – Office of Youth and Education's AARP literary programs are canceled.Family Service Centers – Shifting to an appointment only model for City services.Fingerprinting - The City of Phoenix is temporarily suspending fingerprinting services. If you need immediate fingerprinting please use a 3rd party vendor.Head Start - Home visits are suspended. Housing - Read detailed Housing Department impacted services statementHuman Resources – New recruitments and hiring processes will be limited to critical positions citywide; any job interviews will be conducted by video conference. In-person recruitment, selection processes, and new hire events will be temporarily postponed. Job Training Workshops – Workshops are canceled this weekLibraries – Beginning Monday, April 19, 2021 the first group of eight (8) Phoenix Public Library locations will be restoring customers' ability to access select library services through In-Building Visits. The remaining eight (8) locations, in two groupings, will restore access to select library services through In-Building Visits on Monday, May 3 and Monday, May 17, 2021 respectively. In-Building visits will require a 45-minute reservation (advance reservations are available as are accommodations for day-of drop-ins), face coverings and social distancing. Phoenix Public Library will continue to offer Curbside Service, downloadable eResources, book drops, and a calendar of virtual programs (excluding South Mountain Community Library). Visit Phoenix Public Library's In-Building Visits and Curbside Service pages for specific schedules, hours of operation and complete details. phoenixpubliclibrary.org. Municipal Court – The Phoenix Municipal Court has taken many active steps and modifications to its operations in response to COVID-19. Parks and Recreation – See Parks current information at https://www.phoenix.gov/newsroom/parks-and-recreation/1068 Planning and Development Department – Services will be offered online, by telephone or by appointment only. PDD inspection requests will follow modified practices. Staff has been redeployed to create Remote Customer Service Counters and will answer questions about development and zoning questions by phone or e-mail from your home or private workspace. Find a list of direct phone numbers and e-mail addresses for appropriate staff. If you're unsure who to contact or have general questions about services call (602) 262-7811 or email. Online project tools are available and new projects and resubmittals can be done electronically. If you have paper plans currently in queue and need assistance to submit plans electronically, please contact the Electronic Plan Review (EPR) Triage Team at (602) 534-5933 or email. Review (EPR) Triage Team at (602) 534-5933 or email. Property Management Unit – Only five people will be allowed in the lobby at one time. To facilitate the process, please come prepared with the Property Release Form already completed. Police Public Records – Closed to in-person customers. Online and phone customers only. To schedule an appointment, call (602) 262-1885 or use the online portal.Public Transit - Passengers are required to wear face coverings while riding transit in Phoenix to help prevent the spread of COVID-19. Seating on all bus routes is limited in order to support social distancing measures between passengers. Express and RAPID commuter bus servicecontinue to run on a reduced schedule. Public Transit Centers remain closed. Valley Metro light rail runs on a 15-minute frequency 4:00 a.m - 6:00 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same. Read detailed Public Transit impacted services statement Senior Centers – All 15 city Senior Centers are closed. Senior Center members can coordinate in-home meal service with their Senior Center Manager.Street Transportation - Right-of-Way Management is not processing any special event or block party permits for events taking place through at least May 31. Guidance will be revised as needed. Vehicle Impounds – Closed to walk-in customers. Call (602) 495-2096 for more details.VITA – Volunteer Income Tax Assistance Program services are suspended.Volunteer Programs – All city volunteer programs, with the exception of critical public safety programs, are being suspended for the next two weeks. City Services Still in Operation 911, Police, FireAirport Operations – Some European and Canadian impacts. Read detailed Airport impacted services statementCity Services Customer Pay Stations – Lobby Hours have been modifiedFinance and ProcurementOutdoor City Parks, Trails, Golf Courses, Dog Parks, Skate Parks – Read more detailed information about outdoor Parks and Recreation facilities that are open and Learn about responsible social distancing when visiting a park or trailPublic Transit, including Dial-a-Ride – Visit Valley Metro website for current trip schedules. Seating on all bus routes is limited in order to support social distancing measures between passengers. Express and RAPID commuter bus service will continue to run on a reduced schedule. Public Transit Centers remain closed. Valley Metro light rail runs on a 15-minute frequency 4:00 a.m. - 6:00p.m. with no late night service on Friday and Saturday. Sunday service will remain the same on light rail. Read detailed Public Transit impacted services statement Trash and Recycling Services – Read detailed Public Works impacted services statementStreet Maintenance – Read detailed Streets impacted services statementWater and Wastewater – Read detailed Water Department impacted services statement City Services Still Available Online: The city is also continuing to provide access to a variety of online services. Building Inspections PHXTV Streaming – Watch City Council meetings and regular programming City Services BillsContact Mayor & City Council MembersCrime Victim ServicesEqual Opportunity Department Case ManagementFlight Path NoiseFraud ReportingGraffiti Removal Requests Housing ProgramsLibrary ServicesNeighborhood Services Programs – While staff is not currently attending community meetings, services can still be requested via email and phone.Phoenix C.A.R.E.S. about Homelessness reportingPHX Pay OnlinePolice Public Records Requests Report Abandoned Shopping CartsReport Fence in DisrepairReport Illegal SignsReport Inoperable VehiclesReport Litter + DebrisReport Non-Dust-Proof ParkingReport Non-Emergency CrimeReport Non-Permitted ConstructionReport Outside Storage Report Property ViolationsReport Traffic Signal IssueReport Unsecured StructuresReport Water LeakReport Weeds or Dead PlantsRequest Trash, Recycle or Green Organics ContainerRoll-Off Rentals Solid Waste Diversion ProgramsStart/Stop/Transfer Water Services or TrashStreet Light Repair RequestsStreet MaintenancePublic Transit Services – Transit still operating. Transit Centers are closed.Utility PermitWater Services Looking for more resources? Visit the Coronavirus Business & Resident Resources Page. Residents with questions about city services and programs affected by service changes can call (602) 262-3111 or e-mail [email protected]. This press release was produced by the City of Phoenix. The views expressed here are the author's own.