Field Maintenance & Repair Technician - San Francisco/Oakland, CA

San Francisco CA

Description

Field Maintenance & Repair Technician – San Francisco/Oakland, CA - Full-time Annual Salary $22 - $24 - based on qualifications & experience + benefits Night, weekend, and holiday work may be required.COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore. BASIC FUNCTION Smarte Carte Inc. is seeking a self-motivated individual for a full-time Field Maintenance and Repair Technician position. This position will manage/maintain Smarte Carte equipment (strollers, carts, massage chairs and lockers) at retail locations through the Bay Area. A positive attitude and willingness to learn are the top qualities for our ideal candidate. Daily local travel (mileage reimbursement). KEY RESPONSIBILITIES Overall responsibility for the financial performance of assigned locations, with the expectation to deliver excellent results vs. annual and strategic plans. Inspect and perform maintenance on all equipment, including; carts, cart management units, strollers, massage chairs, and locker systems (where applicable). Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times. Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner. Complete and submit all necessary reports in an accurate and timely manner. Maintain record completion of daily tasks, equipment meter readings, and service history of all equipment. Develop and maintain strong relationships with key stakeholders (customers, clients and peers). Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment. Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards. Assist with the installation of new locations or the upgrade of existing locations. Other duties as assigned. EXPERIENCE Minimum 2 years in a customer service role required Minimum 2 years of field based product support experience (route) preferred Basic understanding of electro/mechanical assembly, troubleshooting and repair   PERSONAL CHARACTERISTICS Demonstrate strong business acumen as defined by a proven track record of success in an operational environment. Ability to forge solid relationships and manage across a wide range of capabilities and personalities. Excellent verbal and written communication skills. Organized and able to manage multiple priorities effectively. Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis. LEADERSHIP CHARACTERISTICS Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner. Problem Solver: A creative yet pragmatic problem solver.  Methodical and hands-on, as well as detail-oriented. Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues.  Excellent planning, execution, and project-management skills.  Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others.  Shares information and keeps team members and partners informed.  Works effectively with others to identify and resolve issues.  Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally. Ethics: Highest level of professional integrity and honesty as well as personal credibility. EDUCATION Technical or related degree or relevant work experience in lieu of degree PHYSICAL REQUIREMENTS Lift 40 lbs. to waist height Push/Pull 75-100 lbs. Bend and stoop, walk and stand for long periods of time Visual acuity/manual dexterity to perform mechanical and electrical repairs LICENSES & CERTIFICATIONS Valid Drivers license required BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. Experience Required 2 year(s): Minimum 2 years of Customer Service experience Preferred 2 year(s): Minimum 2 years of field based product support experience (route) preferred Licenses & Certifications Required Drivers License Skills Required Cleaning Driving Time Management Prioritizing Customer Service Flexibility Communication Preferred Trobleshooting Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Preferred Enthusiastic: Shows intense and eager enjoyment and interest Motivations Required Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help