Parts Customer Service

Grants Pass OR

Description

Summary: Parts Counter Associates are is responsible for obtaining parts and accessories for both the mechanical shop and retail and wholesale customers. Parts Counter Associates also assist with inventory ordering, stocking and inventory control. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A genuine desire to service the customer and a positive attitude and willingness to be a team member are essential to this position. Duties and Responsibilities: Promptly meet and assist both the technicians, retail and wholesale customers in a friendly and courteous manner Obtain the correct parts and accessories for both the technician and the retail guest in a timely manner Accurately price parts and accessories using the proper pricing source and transfer the information to the proper document and computer system Answer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry Stock incoming inventory in the correct location Maintain the parts department in clean and orderly manner Provide customers with needed information and offer additional sales opportunities Create and maintain merchandising displays to promote product sales Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and suppliers Adheres to all company policies, procedures and safety standards All other duties as assigned. Apply here: