Hotel Housekeeping Attendant

2855 Hannah Blvd, Lansing MI

Description

The TownePlace Suites East Lansing is seeking to fill both full and part-time Housekeeping Room Attendant positions. A proven track record of reliability, attention to detail, and customer service are a must. Weekend availability required. Major Function: Responsible for the cleanliness, arrangement, and supply of guest rooms to ensure the highest level of guest satisfaction possible Essential Function: Provide the highest level of service to the guest at all times Ensure guest satisfaction by providing a clean, sanitary, and inviting hotel room for the guest Clean 16 rooms per day following the company housekeeping guidelines within an eight hour day while maintaining established standards Make bed with clean linen and place clean linen in bathrooms daily Clean guest rooms and bathrooms Replace and add required supplies in guest rooms Vacuum and spot clean carpeting; Clean windows and doors Clean and check fixtures, television, radio, and heating/cooling equipment for proper operation Set heating/cooling equipment and radio to proper settings Inspect room for maintenance needs and report on maintenance service requests Perform general clean duties and changing of bedspreads, blankets, mattress pads, and shower curtains as assigned Empty and clean vacuums Keep cart stocked, neat, clean and orderly Report room status throughout the day; Complete assignment sheets Repeated bending, stooping and lifting/moving weights up to 30 lbs. as well as prolonged standing/walking Provide assistance to other Hotel Associates to contribute to the smooth operation of the department and hotel All other duties as assigned by a supervisor, of which you are capable Customer Service Standards: Acknowledge a guest immediately with a smile and a friendly greeting Handle guest requests immediately; Take initiative to offer assistance or answer questions throughout the hotel Stop personal/business conversations among Associates in order to assist guests Demonstrate self-confidence, energy and enthusiasm Offer improvement ideas and acknowledge good performance of others Practice safety standards at all times Comply with all rules and regulations of the company and those as outlined within the Associate Handbook Wear proper uniform and name tag at all times in accordance with the Standards of Appearance Provide a professional image for our guests by keeping a proper attitude toward co-workers, promoting teamwork, and helping to maintain cleanliness and orderliness in all areas of the hotel