Parts Counter Person

Santa Clarita CA

Description

One of the most prestigious Autogroups - Parkway Motorcars in Santa Clarita is looking for a Parts Counter person. Position Information: The Parts Counterperson sells parts, to all available customers, over the counter, through the shop, over the phone, or through other electronic methods. Duties and Responsibilities: • Assist walk-in customers in selecting required items, suggest companion items, offer specials and ensure that the full product line is made available to the customer. • Pull purchased items from stock. • If the item is not in stock, determine availability and submit a special or emergency order if requested by the customer and/or service writer/technician. • Answer phone calls and emails as quickly and efficiently as possible; provide price and availability quotes, product and service information, as well as other information. • Assist other parts personnel with their orders. • Set up orders for shipment, delivery, or pick-up. • Verify "will call" and "back-ordered" files daily and return or stock those items not required. • Solicit accounts by phone and log solicitations through an established process or method provided by the Parts Manager. • Assist service technicians in selecting items needed for repair processes. • Notify service advisor and/or technician when ordered items have been received. • Ensure that before items can be charged out, the technician and/or service advisor presents an authorized requisition. File the requisition with the repair order copy. • Be friendly, professional and efficient when working with all customers and/or employees, both on the phone and in person. • Provide the same high level of service to other dealership departments and employees as is given to other customers. • Verify that the recorded cost of an item accurately reflects the actual cost of the item, or follows the guidelines set forth by the Parts Manager. • Issue credit for items returned, ensuring that the original invoice number is available so that purchase pricing and cost can be verified. Exceptions must be approved by the Parts Manager. • Ensure that all charge sales are signed by the customers. • Ensure that "pending" or "COD" invoices are paid in a timely manner. • When making tax-exempt sales, ensure that the customer's account has a resale or ICC number, as well as a signed copy of their resale card. • Present customer with a "customer copy" of their invoice. • When a cash customer is making a purchase of $20 or more, ensure that their name, address and phone number are entered into the system and sold under their unique customer ID number, ensuring proper customer sales tracking. • Keep front and rear counter areas clean and uncluttered. • Replenish assigned inventory daily. • Advise Parts Manage when areas of the department are not in satisfactory condition. • Keep current on new products and participate in all training programs that are made available. • Participate with the Parts Manager in maintaining Lost Sale information. • Clean computer terminals and printers daily. • Is available to work various days of the week, including weekends, should scheduling require it. Working Conditions: This is a physically demanding position. Will move throughout the parts selves all day, reaching and climbing to obtain parts from inventory. Will stand six to eight hours during a shift at the customer counter. When delivering parts to the service department and/or body shop, will be exposed to noise, dust, exhaust fumes, paint and other hazardous and nonhazardous materials.