Reception Manager

Ashburn VA

20 April, 2021

9:48 AM

Description

We're now hiring for a Reception Manager at our brand new, state-of-the-art fitness center right off the Highway 7 in Ashburn, VA! The Reception Manager will oversee customer service initiatives that support client satisfaction for fitness center programs, services and membership. This person must lead by example, supervise staff and create best practices that support a rewarding member experience. Reception Manager must be able to work effectively and cooperatively with a diverse group that includes department managers, fitness members, community center staff and the public. This person must also motivate his/her team to enthusiastically promote programs, services and community center events. CSM is responsible for responding to member feedback, acting as the club’s first line of communication with members, creating a friendly and welcoming environment. This person must be able to work collaboratively with our member services and sales staff in order to support retention efforts. As a Reception Manager you will: Manage customer service representatives at multiple locations, including employees staffed at the spa desk and fitness floor reception Recruit, train, and develop the Service Desk Team Ensure smooth operations of all service desk functions Create continuity and consistency amongst the multiple service desks by setting efficient staff schedules, delivering timely information to the team and establishing accountability for service standards Work collaboratively with fitness and community center department managers to promote and cross-sell programs. Take lead role with coordinating information flow and cross-trainings with community center staff Collaborate with JCC Reception Manager to help create culture of service Take lead role in delivering ongoing customer service trainings for fitness staff Manage all spa operations Responsible for managing department budgets Ensure clear communication to service staff for all programming and operational updates and changes Provide scheduling support for ancillary services, including massage, personal training and Pilates Assist members with purchases of retail goods and club services Keep service desk clean and orderly and well-stocked with flyers, retail items, etc. Update desk reference materials such as safety guidelines, emergency log, lost and found ledger, etc. The Ideal Candidate would have: Bachelor's degreeMinimum of 3 years progressively responsible experience in a customer service setting Excellent interpersonal and communication skills Strong supervisory skills with the ability to lead and coach staff Ability to handle difficult situations and urgent matters Proficient in Microsoft Outlook, Word, Excel Sales experience to train and coach staff Computer database experience essential Highly developed written and verbal communication skills CPR/FA certifications or ability to obtain certifications upon hire Physical Requirements: Candidates applying for this position should be able to lift up to 50 pounds unassisted repeatedly throughout the workday.Frequent walking around and demonstrating and assisting with exercise movements; bending, stretching, lifting, pushing, pulling and squatting are movements performed daily. **Apply Now: https://exos.wd5.myworkdayjobs...**