Marine Service Parts Customer Service Rep

South Portland ME

Description

Responsibilities: • Identify and satisfy both internal (Service Department) and external (counter sales) customer needs. This is accomplished through full utilization of the automated software and inventory control system. • Ensure customer satisfaction by maintaining an efficient level of service. • Assist with parts management and ad hoc reporting. • Study parts catalogs and price books to determine parts needs. • Monitor high turn items to recommend ordering when stock is low. • Recommend purchase quantities and receive product including the paperwork processing. • Label and store parts in the stockroom according to a prearranged system. • Supply service technicians with parts that were ordered through parts requisition forms. • Process parts on daily customer sign out sheets for entry into work orders. • Handle parts counter cash drawer and batch out daily. • Operate forklift for movement of engines, parts and supply shipments. • Keep parts and receiving area clean and shelf areas orderly. • Assist with year end count of physical inventory. • Assist with boat warranty as needed Job Requirements: • Knowledge of marine related equipment and associated parts and inventory. • Aptitude or an inherent knowledge of engine repair and diagnosis. • Ability to use books, internet and software programs to track and pick parts. • Analytical and inquisitive thinker. Attention to detail. • Energetic, organized, focused, possessing ability to multi-task and willingness to work as a team member. • Experience in retail sales and customer service. Education Requirements: High School Diploma or GED accepted with appropriate experience. Benefits: Wages commensurate with knowledge & experience level. Health, dental & life insurance, 401k plan with employer matching contributions, paid holidays, and Paid Time Off (PTO).