Virtual Call Center Agent

Wilmington NC

Description

SUMMARY You will be answering incoming calls from customers & respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions. REQUIREMENTS · Candidate can be anywhere in US · Candidate should be 18 years or older · Candidate Should be able to successfully pass a criminal background check · Preferably, have previous Contact Center and/or work from home experience · Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred · Candidate should be able to work independently with discipline and motivation to succeed in a virtual environment · Candidate should have excellent English written and verbal communication skills · Candidate should be courteous and friendly with high degree of professionalism · Thrive in a fast-paced work environment · Proficient in relevant computer applications · Knowledge of customer service practices and principles RESPONSIBILITIES & DUTIES · Answer incoming calls and respond to customer’s emails · Management and resolve customer complaints · Sell products and place customer orders in the computer system · Identify and escalate issues to supervisors · Provide product and service information to customers · Research required information using available resources · Research, identify, and resolve customer complaints using applicable software · Process orders, forms, and application · Route calls to appropriate resources · Document all call information according to standard operating procedures · Recognize, document, and alert the management team of trends in customer calls · Follow up customer calls where necessary · Complete call logs and reports · Other duties as assigned Are you interested ? Kindly forward your CV/ Resume, Our available representative will contact you shortly, Thank you.