Household Packer & Mover

Anaheim CA

Description

Household Packers and Movers are responsible for assessing, inventory, packing, moving and properly storing all customer household goods from customers location to TCS warehouse during the cleaning and restoration of contents damaged by water, fire, smoke, and mold. Contents Packer provides exceptional customer service, and support their team as needed in the cleaning, loading and unloading trucks. Must have attention to detail and knowledge of proper packaging, loading, and unloading processes. Duties and Responsibilities: Responsible for the inventory of contents prior to packing Responsible for packing of boxed contents Responsible to inspect contents for any damage, including pre-existing Responsible to document any damages of contents, including pre-existing Responsible to properly label contents Responsible to create boxes Responsible to maintain accurate record of boxes packed per room Assist in performing job set up and end of day Responsible to perform contents cleaning when necessary Responsible to load job material Responsible to unload contents into storage location and back into home Responsible of driving company vehicle to and from job sites Responsible to update and maintain assigned device on a daily basis Other Duties and Responsibilities: Upkeep company standard customer service Report any breakage or issues to management Performs other related duties as assigned by management Qualifications: Willingness To Learn Clean driving record Other Skills/Specialties: Excellent internal and external customer service Great communication skills Ability to work in a fast pace working environment Flexibility with shifting priorities Reliable and responsible Team Player Competencies: Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Physical Demands and work Environment: Occasionally required to stand Occasionally required to walk Occasionally required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Occasionally required to smell While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions (non-weather). The employee must occasionally lift and/or move up to 15 pounds. ☐ Level I Successfully completion of 90-day introductory period Ability to inventory correctly in iCat Ability to open rooms in iCat Successfully completing task per job description (mover or packer) Ability to pack 4-5 boxes (general contents) in 1 hours or wrap 4-6 furniture pieces in 1 hour ☐ Level II Able to perform all Level I tasks Ability to pack 5-8 boxes (general contents) in 1 hours or wrap 6-8 furniture pieces in 1 hour Ability to correctly both wrap and pack all type of contents (cross trained) Ability to pack 6 boxes of fragile content in1 hour ☐ Level III Ability to perform all Level I and II tasks Ability to use Ultrasonic machine Ability to train new technicians in field Ability to fill out paperwork when Crew Leader not on-site Ability to pack 8-9 boxes (general contents) in 1 hours or wrap 8-10 furniture pieces in 1 hour Ability to make custom boxes Ability to determine Total Loss Items (TLI) per type and loss type Ability to pack 7 boxes of fragile contents in1 hour