Service Technician

Charleston SC

Description

GENERAL QUALIFICATIONS Minimum Education and/or Certification: • High School Diploma or equivalent • Must pass a DOT physical and must have a valid Driver’s License Required Experience • Experience with Fiber Cement Siding installation • Experience with Vinyl Siding Installation • Experience in completing trim sheet/coil/boxing work • Basic computer skills • Good manual dexterity • Great analytical skills • Solves problems effectively • Works well with others • Detail oriented • Excellent written and verbal skills • Demonstrates initiative and flexibility ESSENTIAL FUNCTIONS and BASIC DUTIES • Responsible for processing and completion of field service requests, managing service tickets and partnering with all other Service Department team members to insure that daily volume goals are met or exceeded • Ensures all daily production items are completed in a timely manner • Provides in-field installation repairs and completing outstanding work orders • Responsible for maintaining the completion of all outstanding service tickets • Ensures the commitments of the service team are fulfilled • Assures that all deadlines are met • Maintains consistent communication with service management and the field on any missed or delayed timelines • Ensures that all installations are completed according to manufacturer instructions • Responsible for the care and management of company provided equipment when in the field ADDITIONAL RESPONSIBILITIES • Ensures adherence to all State and Federal guidelines and Industry regulations • Performs other duties as required Physical Demands/Work Environment Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly sees and hears; frequently carries and holds objects weighing up to 20 lbs., files, sorts, stands, types, walks; operates a PC, calculator and writes by hand, performs data entry, sits, twists body; lifts, pulls, pushes and drags object weighing up to 30 lbs., climbs, crawls, kneels, squats, and stoops. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.