Supervisor - OGG Maui Airport - Part-Time - SUPER01710-00002

Kahului HI

Description

Supervisor - Part Time – OGG Maui Airport Hourly Rate: $15.00 - $17.00 based on qualifications & experience Approx 20 hours a week Must also be available for nights and weekends COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.   Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore. BASIC FUNCTION Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience. KEY RESPONSIBILITIES Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. Maintain a safe working environment by monitoring safety procedures and equipment. Perform the same Cart Associate work duties as those supervised, including but limited to: collect and transport carts to ensure carts are available for customer use; provide customer service to airport passengers; light cleaning of carts and rental equipment; Collaborate with workers and managers to solve work-related problems. Review work throughout the work process and at completion to ensure that it has been performed properly. Explain regulations, policies, or procedures Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.) Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs. Assist with collections, counting/recording money, documenting meter readings. Assess training needs of staff and arrange for or provide appropriate instruction. Other duties as assigned SKILLS  Motivating, developing, and directing employees, identifying the best employees for the job Managing one's own time and the time of others Technologically adept and receptive to learn computer-based reporting tools Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity Ability to stay poised and professional in high pressure situations Capable of focusing on the “Big Picture” rather than immediate short-term effects Ability to apply the appropriate level of workplace flexibility Receptive to criticism and feedback from your team in order to improve the operation High degree of integrity and self-discipline Ability to effectively analyze data and problem solve situations based on available information Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action Strong interpersonal & communication skills Running, maneuvering, navigating, or driving vehicles or mechanized equipment EXPERIENCE  Proven leadership skills; previous supervisor experience preferred Cash control experience preferred General knowledge of vended service products preferred QUALIFICATIONS  Computer and Smart Phone proficient Excellent customer service Excellent verbal and written communication skills required PHYSICIAL REQUIREMENTS  Lift 40lbs Push/pull 75lbs Walk & stand for duration of shift EDUCATION  High School Diploma required  CERTIFICATIONS/LICENSES  Airport Badge is required Drivers License is required Experience Preferred 1 year(s): Proven leadership skills and supervisory experience Education Required High School or better Licenses & Certifications Required Airport Badge Drivers License Skills Required Conflict Resolution Coaching Flexibility Cleaning Attention to detail Computer Time Management Scheduling Problem Solving Prioritizing Decision Making People Management Communication Customer Service Preferred Data Analysis Behaviors Required Team Player: Works well as a member of a group Leader: Inspires teammates to follow them Preferred Enthusiastic: Shows intense and eager enjoyment and interest