Service Team Lead

Billerica MA

Description

Our vision is to become the world’s most reliable innovative hygiene solutions provider, improving quality of life by building healthy spaces in communities where we live, work and play. Sounds simple? Definitely not, but that’s exactly why we are taking on the challenge. We want to live in a world where facilities are safe and hygienic. At Citron Hygiene, we are committed to being the best, and that starts with finding the best people. We have developed a team of amazing people across Canada, US and UK. As the 2019 recipient of the Globe and Mail’s Employee Recommended Workplace, we are collaborative, have integrity, we deliver the highest quality in everything we do and we have fun doing it. Job Overview: The Service Team Leader is responsible for Hygiene duties which include, but are not limited to driving to client sites and provide delivery and collection service of ladies’ sanitary disposal units, clean and detail the washroom fixtures (sinks, toilets, urinals, etc.), delivery of washroom products such as soap dispensers, air care and more. The incumbent will act as a resource of best practices for coworkers and ensure the efficient operation of the facility. Duties and Responsibilities: Under the supervision of the Service Manager, the duties and responsibilities of the Service Team Leader include, but are not limited to, the following: - Assist in training, coaching and development of 10+ Hygiene Technicians - Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent - Provides support to Service Managers through inspections and audits of completed service sites - Provides in-field and office support to Service Managers for service call emergencies and missed service appointments - Conduct regular performance appraisals for respective Service department staff. - Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company; - Provides leadership, support and guidance for the Service Managers; - Attend additional training to acquire more knowledge of procedures and applications, and other job demands; - Responsible for recruitment, hiring, terminations and performance management. - Responsible for timesheets and payroll of respective team - Being transparent with the team about challenges, failures, and successes; - Work independently and also assist other technicians while in the field; - Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints; - Observe and follow all company Health and Safety rules and policies; Administrative duties as assigned; - Learn and understand new products and services; - Assisting in recovery efforts (A/R collection); - Follow company guidelines and ensure effective use of Salesforce on mobile devices Other - Other duties as assigned. Minimum Requirements: - High School Diploma required; - One (1) to three (3) years of experience as a service technician in a relatable field - Must have a valid driving license - Proven track record of organizational skills and attention to detail; - Able to collaborate and communicate with various departments; - Able to work in a team environment, self-starter; and - Able to work independently. Working Conditions: - Ability to lift up to twenty five (25) to thirty (30) lbs.; - Work normal business hours but may be required to do some work in the evenings or outside normal working hours; and - Required to meet a number of deadlines which may cause stress. Benefits - 100% paid health and dental care - Other voluntary plans - 401K retirement plan with 30% employer match - Long term disability and life insurance coverage - Paid sick and vacation time - 11 paid holidays We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. The Above Statements are intended to describe the general nature and level of work being performed by the individuals assigned to this position. They are not intended to be an exhausted list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential of this position.