COMMUNICATION AND CONFLICT RESOLUTION

1004 South Pine Street,Spartanburg SC 29302

22 June, 2021

Description

Participants will discover strategies for working with difficult people and how to manage responses, especially in stressful situations. Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict. TOPICS Communication Determining your communication style4 types of communication2 dimensions of communication styleCommunication style strengths and trouble spotsInteracting with other communication stylesAssessment: What's My Communication Style?Conflict Understanding conflictPracticing conflict resolutionDevelopment planningUnderstanding 10 typical conflict situationsAssessment: Conflict Strategies InventoryGOALS Identify the importance of communication skills in building effective work relationshipsDescribe the obstacles that impact communication within an organizationDemonstrate how to effectively send and receive messages to achieve collaborationUnderstand the importance of effective listeningUse appropriate questioning techniquesDescribe a process for resolving conflictPractice resolving conflict situations INSTRUCTOR Joy Crile ATTENDANCE Registered participants who fail to attend a class ('no-shows') will be charged full class cost. The 'no-show' fee may not be used as a credit for another EN class, or other type of event or service. A 'late notice' charge (50% of the class fee) will be charged for cancellations made less than 48 hours before the scheduled class starting time. The 'late notice' charge may not be used as a credit for another EN class. or other type of event or service.