Now Hiring Activity Hosts for AXE MKE, NorthSouth Club & Nine Below

Milwaukee WI

Description

APPLY AT Crew Members are the primary hosts for each Bars & Recreation brand’s activity-based experience(s). They are expected to facilitate a fun, safe, memorable experience for each guest. Crew Members may be shifted to work at any facility and must be able to adapt their host style and skills accordingly. Crew Members are also expected to take orders, bartend, prep basic snack foods, and serve food and drinks to guests. Activity Host Tasks * Warmly greet customers and welcome them to their activities * Make personal connections with guests (i.e. learn about if they are celebrating a special event, if they are repeat customers, what they would like to get out of their experience, etc.) * Adapt customer service style quickly and appropriately as needed * Take food/drink orders upon guest arrival and periodically throughout their experience * Run food/drink orders to/from bar * Maintain knowledge of all cocktail recipes and beer, wine, and spirit offerings * Verify identification and age requirements of customers if needed for alcohol service * Collect payment/create tabs on a POS system * Deliver activity-specific equipment in a timely manner * Train customers in their specific activities, which may include axe throwing, deck shuffleboard, and/or mini golf * Teach customers how to safely use their specific activity equipment * Market and promote special offerings, add-ons, and upsell opportunities to customers * Set up/deliver special orders or add-on orders * Perform regular table touches to ensure a continued positive experience * Take customer photos at the end of their experience * Clearly explain and enforce house and safety rules to customers * Report customer issues up the chain of command immediately so that they can be resolved before a customer leaves the building * Keep track of time for each reservation * Clear and reset lanes/courts/courses/tables as needed * Change axe targets, which requires carrying wood and using power tools * Paint boards and maintain equipment * Clean and maintain the facility on a regular basis including sweeping, mopping, dusting, sanitizing, etc. * Demonstrate exemplary employee behavior * Enforce all COVID-19 safety protocols required by the company and local authorities * Any other duties as assigned Additional tasks when bartending: * Warmly greet customers and welcome them to the bar * Maintain a clean, organized, safe, fully stocked bar * Maintain knowledge of all cocktail recipes and beer, wine, and spirit offerings * Mix traditional and creative cocktails * Pour accurately and serve drinks quickly * Verify identification and age requirements of customers if needed for alcohol service * Collect payment/create tabs on a POS system * Build a rapport with customers to create a positive atmosphere * Make suggestions based on customer tastes and preferences * Follow all recommendations and requirements of the Responsible Beverage Server Course * Perform regular bussing tasks such as stocking, trash, recycling, dishes, etc. * Clean and maintain behind the bar area on a regular basis including sweeping, mopping, dusting, sanitizing, etc. * Demonstrate exemplary employee behavior * Enforce all COVID-19 safety protocols required by the company and local authorities * Any other duties as assigned Bars & Recreation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.