Supervisor

400 S 51 E., Salt Lake City UT

Description

Job Description The Shift Supervisor position provides street level supervision and is considered a "working supervisor." They provide consistent street level contact for all Safety and Cleaning Ambassadors. This position has the responsibility of serving as the primary Supervisor on their respective shift and reports to the local account Program Manager. The Shift Supervisor has similar duties as the Cleaning and Safety Ambassador, such as assisting various agencies in communicating unwanted behavior and activity related to quality of life infractions and picking up loose trash on the sidewalks. They are required to interact with and provide assistance with those in need, to include homeless individuals. They have supervision of patrols and cleaning to ensure uniform performance of duties in accordance with approved procedures and promotes exemplary appearance and conduct. The Shift Supervisor should correct any improper actions of the cleaning and safety personnel and continually seek to improve policies and procedures with recommendations from field observations. The Shift Supervisor is held responsible for the accuracy, grammar and format of reports submitted by their assigned personnel. Good reports can aid in reducing the administrative burden on higher level supervisory personnel, resulting in cost reductions. At the direction of the Streetplus local account Program Manager, the Shift Supervisor is required to assist with other duties as necessary. BASIC SKILLS Good communication skills, both oral and written, are essential for the position of Shift Supervisor so subordinates know how to do their jobs and what to be on the lookout for. The Shift Supervisor must have a good working knowledge of management practices and principles so he can efficiently perform his/her job. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response. Provide safety and cleaning staff with list of duties at the beginning of each shift. BASIC RESPONSIBILITIES Provide visible presence, while wearing the authorized uniform, within the boundaries of the District and with the primary emphasis to deter unwanted behavior. Conduct observation patrols within assigned zones to verify work completed at the customer’s and Streetplus’ standards and that they understand their duties and responsibilities. Ensuring that personnel remain in their assigned patrols areas. Identify, report and correct conditions that adversely impact the District and those that work, live and visit the District. Be aware of all applicable instructions, procedures, and policies that affect the proper performance of duty. Assist safety personnel in handling serious incidents. Educate staff to ensure that they deal with adverse situations in a calm and effective manner. Teach new hires as safety staff and train them in learning the ropes. Review the workweek schedule and special assignments requiring attention or a change in the schedule. Establish priorities of Ambassadors and ensure that staff adheres to them. Provide support in emergency and evacuation services by guiding people to take certain routes to ensure their safety. Guide staff to act appropriately during emergency situations. Ensure effective maintenance and control of equipment and keys. Respond to requests of removing vagrants from property and ensure that any suspicious activity is investigated immediately. Provide staff with First Aid training and ensure that staff knows which emergency service to contact with respect to the emergency at hand. Identify, report and correct conditions that adversely impact the District and those that work, live and visit the District. Record the time, location and nature of activities that are unusual, suspicious or illegal and report to the supervisor or manager. Have knowledge of local ordinances related to quality of life, to include public intoxication, public urination, open container, loitering, trespassing, panhandling and other similar incidents adversely affecting the District. Interact with homeless persons and educate them on available services. At the beginning of the shift, share the daily work plan to ensure employees fully understand what needs to be accomplished during the shift. Ensure equipment has been inspected and required checklists completed prior to the equipment being used. Deliver training in accordance with corporate policy and local requirements. Ensure all employees have necessary equipment, supplies and information to perform their duties. Create goodwill by making daily contacts with business owners, business managers, stakeholders and others associated with the program. Pick up trash, such as newspapers, bottles, cans and other small debris and notify the supervisor or manager of spills and large debris or areas needing attention. Other duties, as assigned by the supervisor or manager. OTHER REQUIREMENTS Operate equipment, to include bicycle, Segway or vehicle and all cleaning equipment. Work outdoors and effectively carry out duties in extreme heat or cold conditions with variations in weather. Sit, stand, and walk for extended period of time and walk several miles during a shift, usually eight hours. See at near and far distances; corrective lenses are acceptable. Read, write, speak and understand the English language. Follow instructions and retain information. Speak clearly and communicate effectively. Exercise self-control when dealing with distraught, disturbed, disabled, irate, and intoxicated individual. Make sound decisions and use good judgement. Handle stressful situations in a reasonable manner Remain alert and vigilant to detect and respond to situations, as necessary. MINIMUM QUALIFICATIONS At least 18 years of Possess valid state identification Valid state driver's license, if required to operate company High school diploma or GED certificate