Seasonal Box Office Staff

Boulder CO

Description

This is a seasonal, part-time, non-exempt position requiring handling box-office activities such as ticket sales, phone inquiries, and night-of-show customer service in an often fast-paced environment. Evening and weekend work is required in meeting position responsibilities. For emergency and inclement weather reporting purposes this position is non-essential. Duties and Responsibilities Accurately handle cash, credit card, and check transactions to sell tickets in conjunction with a computer-based, online system Provide excellent customer service to Chautauqua and Colorado Music Festival patrons Effectively problem solve when issues or challenges arise in a positive manner Handle customer inquiries and ticket orders by phone and in person at ticket kiosk while dealing with heavy volumes of phone calls and long lines at times Reconcile all daily cash transactions and credit card receipts and securely deposit into safe at the end of each shift Be knowledgeable and field questions about the Colorado Chautauqua Association and Colorado Music Festival including history, programming, shuttle services, other Chautauqua departments, and the Dining Hall Requirements/Qualifications Minimum 1-2 year previous experience in box office ticketing, events, or customer service. Box office experience preferred Cash handling experience Ability to function efficiently and amiably in a fast paced, complex and demanding customer service environment Possess legible handwriting, excellent phone skills, and flawless attention to detail Available to work flexible schedule throughout the entire concert season from May through mid-September Willingness to work nights, weekends, and split shifts throughout the summer Familiarity with MS Word, Excel, and Outlook Ability to work in open workspace environment Reporting Relationships Reports to Box Office Manager and Manager on Duty (MOD) Educational Requirements High school diploma Physical Requirements Duties require lifting, pushing / pulling, and /or carrying of objects weighing up to 30 pounds. Must be able to climb stairs, ladders as well as navigate the site which has a 200-foot elevation change. Helpful skills, but not required · Appreciation for popular and classical music, film, and historic preservation · Strong word processing skills preferred · Experience with ticketing software, Audience View software preferred For full position description, please visit our Careers page at www.chautauqua.com. To apply, please submit a copy of your work history as well as a brief description of your interest in this position. No phone calls please.