CERT Verbal De-Escalation

201 Shadeland Ave,Indianapolis IN 46219

18 May, 2021

Description

Verbal De-Escalation Conflict is inevitable and can occur in many forms. Verbal De-escalation training is an opportunity for organizations, schools, and community members to learn skills to prevent potential conflicts from escalating out of control. The purpose of De-escalation training is not only to provide techniques that are intended to assist in handling abusive language but also to help participants be an all-around better communicator. This is accomplished by addressing the following topics: • De-escalation strategies • 5 universal truths of human interaction • Personal spaces • Body Clusters • Active listening