CAR WASH & DETAIL SHOP OPERATIONS MANAGER

Woodburn OR

Description

Locally Owned CAR WASH & DETAIL SHOP is seeking to hire a full time Operations Manager. This is a career opportunity that is not seasonal. We are a local and growing company operating for 10 years & have recently expanded with a full service detail shop. We are a team oriented company and strive to provide a safe and fun work environment. In addition to your competitive salary in this position there is a bonus incentive available. Medical, Dental/Vision and Life/AD&D are offered as well as ongoing training and education provided in relation to the operations/management position. Responsibilities: Builds a loyal customer base by establishing a trusting relationship based on integrity and fairness. Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter. Presents a warm, friendly, knowledgeable and professional image to customers. In charge of the location’s maintenance (maintain cleanliness of sites, equipment maintenance/repair & chemical care and quality of the wash service). Maintain accountability for the operations of the car washes (deposits, inventory, cashier machine functionality & discount codes). Invoices customers using proper procedures for cash, charge & credit. Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner. Learns and understands the performance business data and applies it fairly to daily operations and decisions in effort to increase productivity. Reaches established monthly goals. Follows daily opening and closing procedures accurately. Responds accurately and on time to all administrative duties and deadlines; including employee scheduling, evaluations, deposits, inventory, etc. Other duties as assigned by the owner. Requirements: High school diploma; and six months to one year related experience and/or training; or equivalent combination of education and experience. Repair/Maintenance, Sales, Customer Service and branch management operation knowledge and skills are required. Management, hiring, onboarding, scheduling and oversite of employees preferred • Can work well in a team environment and set an example as a leader • Can provide excellent customer service, including resolution and problem solving • Can stand and walk for long periods of time • Can work well outside in weather conditions • Self motivated, Dependable and Driven • Willing to market on line via social media & in person Job Type: Full-time Mon-Fri with some evenings, weekends and holidays as needed. Please submit your resume as an attachment to your emailed response if interested.