Customer Service Rep - Call Center

Wadsworth OH

Description

is hiring for our Wadsworth, OH location!  Our ideal candidate for the position will possess strong work ethic with a proven ability to serve our customer well by offering a best-in-class experience while maintaining a positive and upbeat attitude. TO INTERVIEW WITH OUR HIRING MANAGER! ECS Tuning Offers Paid lunch times Medical/Dental/Vision insurance 401k with company match Paid Time off $500 Employee Referral Bonus Awards Monthly employee recognition awards of Visa gift cards Company double-digit revenue growth Opportunities for advancement Enjoyable work environment Responsibilities Call Center Tasks – handling inbound phone calls, chats and emails Resolving customer order issues (Returns, warranty, tech support) Order Verification and Payment Support Data entry Other tasks as necessary Providing every customer with a best in class experience! Ensuring that we make lasting, positive impressions with every customer that we interact with to drive brand loyalty and trust. Maintaining Contact Center goals Requirements 1-2 years of related Customer Service experience Basic knowledge of automotive parts Excellent internet computer skills Excellent problem solving and organizational skills About Us ECS Tuning, a worldwide retailer of automotive parts and accessories, is looking for candidates to join our team, serving customers in our Inbound Call Center Customer Service Department. Our success is driven by an energetic group of associates focused on providing world class service to our customers by living through our values of Communication, Transparency, Collaboration, Trust and Respect.