ITIL V3 Foundation - Premium 3 Days Training in Irvine, CA

300 Spectrum Center Drive,Irvine CA 92618

21 April, 2021

Description

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. Course Description: This exciting and dynamic 3-day Course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practice, this Course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training Courses. The PREMIUM version of this Course includes supplemental training material.  The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.  Course Topics: IntroductionService Management as a PracticeService LifecycleService StrategyService DesignService TransitionService OperationContinual Service ImprovementTechnology and ArchitectureExam PreparationCourse EvaluationExam Learning Goals: Identify the key Principles and concepts of IT Service Management.Identify the benefits of implementing ITIL in an organization.Identify the Service Management Processes and how they map to the Service Lifecycle.Identify the basic concepts and Definitions related to the Service Lifecycle.Identify the activities and roles involved with the Service Lifecycle.Identify the relationship of each component of the Service Lifecycle and how they map to other components.Identify the factors that affect the effectiveness of the Service Lifecycle. Course Agenda: Day 1 IntroductionService Management as a PracticeService LifecycleLunchService LifecycleService StrategyService DesignHomework (review of day’s material)Day 2 Service DesignService TransitionService TransitionService OperationService OperationHomework (review of day’s material)Day 3 Continual Service ImprovementTechnology and ArchitectureExam PreparationCourse EvaluationExam Who can Attend? IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.