PLUMBING DISPATCHER/ CRS

Anaheim CA

Description

We are seeking candidates who have a positive attitude and bring an affinity for making every customer service experience the best one possible. • Ability to multi-task, Organizational Skills • Customer service skills. • Geographical knowledge of service area, knowledge of Plumbing industry is recommended but not required. • Computer skills a must as you will be using office and Data Entry software. • Two years related experience and/or training in customer service, dispatching or equivalent combination of education and experience. • Greeting clients, and visitors in a friendly and professional manner • Communicate professionally, in a clear and concise manner • Maintain a professional work environment at all times. • Demonstrate prompt and consistent attendance • Be a team player, dealing effectively with co-workers and customers at all levels • Perform administrative duties (filing, photocopying and faxing) in an efficient and timely manner. • Complete word processing tasks (correspondence, reports, memo, proposals, charts, agreements, etc.) • Complete projects, as requested.Assist technicians ensuring they turn in their work orders completed and weekly timecards • Proficient in Word and Internet research. • Excellent interpersonal skills required. • Collaborate with management teams to stay updated on new products, services, and policies • Record customer information within our customer service database • Engage with clients in a friendly and professional manner while actively listening to their concerns • Offer support and solutions to customers in accordance with the company's customer service policies • Other duties as requested • Pay attention to details and instructions • Be prompt, dependable, reliable, and responsible