Seasonal Assistant Box Office Manager

Boulder CO

Description

The Assistant Box Office Manager (ABOM) is a full-time (32-40 flex hours), non-benefited, non-exempt, seasonal position responsible for various day shift and night of show box office responsibilities for the Colorado Chautauqua Association (CCA) and Colorado Music Festival (CMF). The Assistant Box Office Manager will act as Manager on Duty when Box Office Manager (BOM) is not present. Evening and weekend work is required in meeting position responsibilities. For emergency and inclement weather reporting purposes this position is non-essential. Duties and Responsibilities Box Office Operations • Assist BOM in producing extensive daily, weekly and monthly reports that reconcile to CCA’s ticketing and accounting systems. • Assist BOM in building reports related to the Box Office operations for Marketing. • Assist BOM in the maintenance and proofing of all event builds within ticketing software. • Along with BOM, responsible for Colorado Music Festival subscription renewals. • Responsible for the accuracy of all Box Office cash, check and credit card transactions including but not limited to ticket sales, refunds, exchanges and releases. • Ensure all equipment, hardware and software is functioning properly and report any needed repairs or issues to supervisor. • Communicate all event and departmental details to Pub staff. • Responsible for building select events in AudienceView. • Assists in training box office seasonal staff on box office procedures and AudienceView capabilities. • Responsible for the opening and closing procedures of the box office Customer Service • Provide excellent customer service to Chautauqua and Colorado Music Festival patrons over email, phone or in person communication. • Effectively problem solve when issues or challenges arise in a positive manner. • Be knowledgeable and field questions about the Colorado Chautauqua Association and Colorado Music Festival including but not limited to history, programming, shuttle services, other Colorado Chautauqua Association departments, Chautauqua Dining Hall information and Open Space Mountain Park information. • Communicate with concert promoters, artist managers, record labels, and other organizations or event personnel to fulfill box office needs. • Uphold all Box Office policy and procedure even in difficult situations. Staff Management • Supervise Box Office staff when acting as Manager on Duty. • Create a professional team atmosphere within Box Office staff. • Lead and act as positive role model for Box Office staff. Knowledge / Skills / Experience • Minimum 2+years previous experience in box office, ticketing, events, or customer service supervisory experience required. • Ability to function efficiently and amiably in a fast paced, complex and demanding customer service environment. • Possess excellent communication and interpersonal skills. • Possession of strong service, support and detail orientation. • Strong Microsoft Office skills. • Experience using AudienceView ticketing software a plus. • Development/membership database management experience helpful. • Available to work a flexible schedule, and long hours in CCA’s concert season from May through September. • Willingness to work nights, weekends, and split shifts throughout the year. • Ability to work in an open workspace environment. For full position description, please visit our Careers page at www.chautauqua.com To apply, please submit your resume and cover letter in response to this post. No phone calls please.