Office Coffee Service Tech

Portland OR

Description

World Cup Coffee Job Title: Service Technician Summary: support and maintain equipment in the field and provide excellent customer service to the clients. Job Responsibilities: • Knowledge of mechanical equipment functions, basic plumbing and electrical skills. • Capable of walking client/customers through troubleshooting procedures over the phone. • Ensure appropriate care for equipment to and from delivery vehicle.. • Ensure appropriate care for assigned hand tools and assigned technology/tablet/phone. • Confirm that coffee and water systems are clean and working properly after performing a service call, system cleaning or filter change. • Perform service swaps and repairs onsite ensuring appropriate paperwork and detail of parts installed are notated on service ticket to relieve from inventory. • Continued equipment training on current and new equipment product lines. • Manage daily service task list assigned advising Manager of any issues. • Perform vehicle checklist for service vehicle assigned, advising Manager when any vehicle damage or maintenance issues arise and perform regular service on vehicle. • Regularly be required to lift 50 pounds of inventory product alone and use pallet jack and forklift • Strong mechanical aptitude with great attention to detail • Impressive leadership and problem-solving capabilities • Inventory control and service procedure experience • Valid driver’s license and good driving recorded is mandatory • Ability to pass a background check and drug screening Paid vacation/sick/holidays. Health, dental, and vision Insurance.