Logistics - Dispatcher

Pensacola FL

Description

We're hiring Dispatchers who are on the front line of a local logistics company. This position is responsible for the day-to-day communications with drivers to ensure everything is done to achieve the goal of 100% OTD. Primary Responsibilities: This position dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner. Finding drivers using a driver pool to get routes booked by drivers Answer incoming customer inquiries by phone and email Make outgoing calls to find drivers Provide the best support experience to our Delivery Partners Collaborate with our Driver Leads, Driver Coordinators, Team Leads, dispatch managers, and Account Representatives to ensure we are upholding our standards of delivery excellence Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs Monitor and respond to client inquiries via Slack and email Route Scanning Answering Emails in a timely manner Answering drivers through messenger (Our Messaging service used to communicate to driver) Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels text, email, phone calls Acknowledging and resolving customer and client complaints. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with Dispatchers, Driver Leads, Team Leads, Dispatch managers as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Performs other duties as assigned. Position Requirements: High school diploma or equivalent. At least two years related experience required. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent sales and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Physical Requirements: The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position. Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl. May occasionally move or lift up to 60 pounds at times.