Customer Experience Leadership Workshop: Relationship Building Soft Skills

21660 West Field Parkway,Deer Park IL 60010

19 May, 2021

Description

Customer Experience Leadership Workshop: Relationship building and Soft Skills Please join for a professional workshop focusing on how to roll out soft skill training in your organization with accountability. The importance of relationship-building both externally and internally and how it impacts your customer's experience. My name is Jennifer Evans and I am affiliated with the CX Consulting firm, The DiJulius Group. To learn more about the methodology I train and facilitate, visit www.jenniferevansadvising.com & https://cxcoaching.com/our-methodology/ . I had the pleasure of being in customer service leadership for an international brand for over 20 years. Nothing has given me more professional satisfaction than serving the customer. I’ve managed teams of over 120 employees in a variety of functions including sales, design, and customer service. Additionally, I have facilitated training and workshops on topics including leadership development, sales, business ethics, customer mapping and turning insight to action with customer satisfaction KPIs. Being a CX Coach has allowed me to share my experience and help organizations grow into the brand that their customer can’t live without. I’m proud to be an MBA graduate from Northern Illinois University. My family and I live in the Chicago area. Please register today for more information on ticket pricing and content. All participants will receive a boxed lunch, a copy of Customer Service Revolution and a chance to spend the day with CX professionals in engaging conversation and learning. After registering, I will reach out with more information from [email protected]. Please don't hesitate to contact me as well with any additional questions. I can't wait to meet you and better our customer's experience!