Lead Recruitment Specialist

5925 Tilghman St, Whitehall PA

Description

Lead RPO (Recruitment Process Outsourcing) Specialist – Field Team We are looking for customer service-oriented people to work in our offices and staff hiring events throughout the country. If you are bi-lingual that’s a PLUS! Job Description: • Manage the candidate experience, whether they are being interviewed, hired, or considered for the job. • Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process. • Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements • Ensure that all client hiring processes are complete and in compliance per client guidelines; including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization • Verify that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered prior to leaving the recruitment location • Perform all required data entry in our client systems playing close attention to detail in a high-volume environment • Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect. • Delight candidates during every service interaction. • Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible • Engage future potential talent through talent communities and talent pipelines • Build sustainable relationships of trust through open and interactive communication • Handle complaints, provide appropriate solutions and alternatives • Assist in defining goals for the team and building a strategy to attain them • Track and approve hours worked for team members • Lead by example – inspire your team to put their best foot forward by embodying what you expect. • Other job functions as business demands Requirements: • 3-5 years customer service experience in retail, recruiting or the hospitality industry • Minimum of 2 years’ experience leading a team of at least 3 staff members4 • Heavy focus on following standard work and quality control with all processes • High-level comfort using online software, webcams and scanners • Focus on customer service ensuring a positive experience at all times • Ability to stay calm when under pressure or dealing with challenging situations • Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus) • Ability to work extended hours and/or Saturday/Sunday to meet business needs • In person attendance and the ability to work overtime as needed is required. This role cannot be remote Apply here: