Customer Experience Leadership Training: KPIs and Customer Experience Cycle

21660 West Field Parkway,Deer Park IL 60010

21 May, 2021

Description

Professional development day for Customer Experience Managers Please join me to develop your knowledge of Customer Experience KPI's (or measurable metrics) and how to increase success in your organization. What measurements are right for you and your team. I will also cover the Customer Experience Cycle to determine what stages and actions you can zero in on to turn your customer's operational transactions into experiential moments. My name is Jennifer Evans and I am affiliated with the CX Consulting firm, The DiJulius Group. To learn more about the methodology I train and facilitate, visit www.jenniferevansadvising.com & https://cxcoaching.com/our-methodology/ . I had the pleasure of being in customer service leadership for an international brand for over 20 years. Nothing has given me more professional satisfaction than serving the customer. I’ve managed teams of over 120 employees in a variety of functions including sales, design, and customer service. Additionally, I have facilitated training and workshops on topics including leadership development, sales, business ethics, customer mapping and turning insight to action with customer satisfaction KPIs. Being a CX Coach has allowed me to share my experience and help organizations grow into the brand that their customer can’t live without. I’m proud to be an MBA graduate from Northern Illinois University. My family and I live in the Chicago area. Please register today for more information on ticket pricing and content. All participants will receive a boxed lunch, a copy of Customer Service Revolution and a chance to spend the day with CX professionals in engaging conversation and learning. After registering, I will reach out with more information from [email protected]. Please don't hesitate to contact me as well with any additional questions. I can't wait to meet you and better our customer's experience!