CUSTOMER SERVICE - TECH SUPPORT - COMPUTER SPECIALIST

Rockford IL

Description

Help Wanted: CUSTOMER SERVICE - TECH SUPPORT - COMPUTER SPECIALIST If you like using, working with and setting up computers of all kinds, and are good at and enjoy finding and solving problems, we may have the perfect job for you! Do you have a: * Positive attitude and initiative with an interest in a fulfilling career path? * Drive to learn and tackle new adventures? * Dedication to quality? Can you: * Focus your attention on detail * Get your point across successfully, face-to-face and in writing Are you: * A creative thinker with problem-solving & analytical skills? * Comfortable working independently and on a team, able to coordinate with others? * Flexible to work effectively, switching tasks as needed? * Looking for a more interesting job--with variety leaps & bounds--way beyond the same old-same old, unengaging work too many people settle for? We are looking for a technically oriented team player who is experienced with computer hardware/software & programs/apps on multiple platforms, who is patient with, good at--and even enjoys finding/trouble shooting problems of all kinds. The right person for this position must be: * organized * able to learn new software quickly * passionate about helping us to improve what we provide to our customers. If you are looking for that rare catch of a job with plenty of variety as part of a small team working for a fun company, like using, working with and setting up computers of all kinds, and are good at and enjoy finding and solving problems, this may be the perfect job for you! We are looking for that right, win-win-win person to join our Team! Job Summary: Our QA-Tester/Tech Support team members jump in and help where needed! Job Duties include: * Providing customer technical support & service * Strong communication skills, verbal and written * Preparing contact/incident/summary reports as needed basis * Auditing proprietary software for accuracy * Strong communication skills, verbal and written * Attending team huddles to remain current with trends and requirements * Technological enthusiasm, engagement and proficiency with various operating systems on PCs, Macs and smartphones * Learning new software programs on an as needed basis--quickly * Creative and analytical problem solving skills * Enjoying the creative process by participating in new idea/enhancement/planning/prioritization conversations * Strong communication skills, verbal and written * Social media/networking interest & skills & keeping up to date on latest trends * Interacting successfully with both internal and external customers at all levels * Multi-tasking in a fast-paced-at-times environment (reprioritizing, shifting focus and being flexible with changing business needs) * Meeting deadlines Let us know your interest in joining our team by emailing the highlights from your background education/hobbies/experience that meet/match this job description--demonstrating how you may very well be the person we are looking for. NOTE: NO REMOTE. THIS IS AN ON SITE POSITION ONLY. ********************* TAGS: Computer User Support Specialist, Call Center Representative, Call Center Rep, Computer Support Specialist, Cust Support, Cust Support Representative, Customer Support Rep, Front Desk Agent, Game Tester, Help Desk, Help Desk Expert, Information Technology, IT, IT technician, Linux, Networking, Networks, PC Support, Quality Assurance, Support Specialist, System Admin, System Administration, Software Testing, Software Tester, Technical Support, Tester, Windows, Windows Support